Customer Service High School

Dominic Antonelli

Email: ********@************.***

Address:

City: Orlando

State: FL

Zip: 32837

Country: USA

Phone: 407-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have made a career in providing exceptional customer service over the past 34 years. I worked in advertising customer service for 20 years, distribution and circulation customer service supervisor for 10 years, and most recently, rental car customer service at Orlando International Airport. I was also a licensed mortgage broker for 5 years, an assistant store manager for one year, and I am currently pursuing a license in life and health insurance.

Educational Background:

High School Dipolma from Luzerne County Community College, Nanticoke PA 1/2001 to 5/1977 (Education)

High School Dipolma from West Hazleton High school, Nanticoke PA 1/2001 to 10/2012

Job History / Details:

Career Overview

I have made a career in providing exceptional customer service over the past 34 years. I worked in advertising customer service for 20 years, distribution and circulation customer service supervisor for 10 years, and most recently, rental car customer service at Orlando International Airport.

I was also a licensed mortgage broker for 5 years, an assistant store manager for one year, and I am currently pursuing a license in life and health insurance.

Core Strengths

strong people person skills

outgoing

knowledgeable

customer satisfaction is priority attitude

team leadership skills

positive attitude in all situations

honest work ethic

Computer literate

experience in word, outlook, excel, access, photo shop

Internet and social media skills

Written, verbal and electronic communication skills

Strong organizational skills

Accomplishments

Employee of the Month, Orlando Sentinel Communications

Spirit of Excellence Award 2005

Spirit of Excellence Award 2007

Mortgage Broker license

Completed life and health insurance school

Numerous awards in sports

Work Experience

January 2012 to Current

GCA Services / Enterprise / Alamo / National Orlando, Florida

Rental Car Returns Agent / Driver

I work part time for GCA Services at Orlando International airport. GCA has a contract with Enterprise, Alamo and National car rental companies to service its vehicle fleet and customers. My duties include driving vehicles to be serviced, and delivering them to customers. I am also responsible for servicing customers at the rental car return area, by checking in the cars and assisting customers with getting to their destinations. I was given this responsibility because I provide excellent customer service.

July 2011 to September 2011

Specialty Freight and Courier Orlando, Florida

Delivery and Marketing Representative

Independent Contractor delivering goods to businesses and residential locations throughout Central Florida. Also responsible for acquiring new business through marketing services.

January 2011 to August 2011

Gold Star Mortgage Orlando, Florida

Mortgage Broker

Mortgage Loan Originator responsible for marketing and selling loan products.

June 2009 to September 2010

Boardwalk Mortgage Orlando, Florida

Mortgage Loan Originator responsible for marketing and selling loan products.

May 1999 to March 2009

Orlando Sentinel Communications Orlando, FLorida

Distribution Center Supervisor

Responsible for supervising the everyday operation of the Osceola County distribution Center, and the daily newspaper home delivery to our customers. Responsible for supervising 60 delivery personnel and assuring customer satisfaction regarding on time delivery, special customer requests and addressing and solving customer complaints and keeping complaints to a minimum in accordance to company goals and policies.

September 1979 to May 1999

Orlando Sentinel Communications Orlando, Florida

Advertising Customer Service Courier

I was the face to face contact person for our advertising customers in a specific territory. Responsible for assuring that customers advertising materials were satisfactory and deadlines were met. Also responsible for collecting payment from customers. I am very knowledgeable of the Central Florida area and was the go to guy for directions and locations of advertisers.

Educational Background

1977 Luzerne County Community College Nanticoke, Pennsylvania

Associate of Science Education

1973 West Hazleton High school west Hazleton, Pennsylvania

High School Diploma Academic

Accomplishments in high school included Outstanding Senior Boy Award, numerous varsity letters in sports, and vice president of student council and class vice president.

Contact this candidate