Customer Service Administrative Assistant

MARIE A. WENTZ

**** ******* ******

Brook Park, OH 44142

Home ***-***-******** ***-***-1689E-mail *******@*****.***

CAREER SUMMARY

Experienced Administrative Professional with on-the-job skills in environmental, health

and safety (EH&S), computer software and customer service. Knowledgeable in editing,

maintaining databases, Microsoft Office, Outlook e-mail and scheduling and internet

research.

PROFESSIONAL EXPERIENCE

FERRO CORPORATION Independence, OH20002012EH&S Regulatory Affairs Technician

Responsible for collecting monthly safety reports for worldwide sites. Responded to

Material Safety Data Sheets (MSDS) requests for customers.

? Trained on Intelex, a worldwide database for safety data and procedures, to effectively

communicate the monthly Scorecard to all EH&S Managers and personnel.

? Received thousands of MSDS requests yearly from internal customers and external website

starting with an average of 5 days turnaround and decreased to approximately 1 day.

? Developed a procedure to prepare WERCS generated MSDS and Globally Harmonized System

(GHS) labels for 3 local plants to efficiently process requests.

? Compiled all Ferro MSDS quarterly on a DVD to Chemtrec and for EH&S Managers to use in

responding to spills or releases of products 24/7.

Administrative Assistant

Responsible for maintaining the hours worked and recordable injuries for each worldwide

site monthly for the EH&S department. Assisted several managers on monthly reports,

meetings and purchasing.

? Generated monthly worldwide safety reports using OSHA 300 logs in Excel to collect

hours worked, date of last lost time injury and date of last recordable incident which was

also used for yearly safety awards.

? Coordinated and organized regional EH&S meetings for about 100 employees by ordering

training materials, reserving hotel rooms and creating presentations on CDs which

eventually led to a paperless meeting.

? Authorized programs and procedures in Paradigm for site s Responsible Care Management

System (RCMS) safety and security policies which discovered corrective actions and

resulted in passing the audit.

? Supported several departmental managers by typing research reports, purchasing supplies

and reserving conference rooms for meetings.

MARIE A. WENTZHome 440-***-****

DONER ADVERTISING Cleveland, OH1997 2000Account Coordinator

Responsible for coordinating client s needs in print and broadcast media.

? Maintained and edited customer address lists for Field Account Executive s use for mail

merged mailings, flyers and certificates.

LIGGETT-STASHOWER Cleveland, OH1995 - 1997Financial Coordinator

Responsible for accounts payable, issuing invoices and running checks.

? Entered advertising orders daily and exported into billable hours for multiple clients.

SALES & MARKETING EXECUTIVES INTERNATIONAL Cleveland, OH1994 - 1995Administrative Assistant

? Assembled direct mailing for members, billing for new members and accounts payable and

receivables.

EDUCATION

UNIVERSITY OF TOLEDO Toledo, OHDecember, 1993 Bachelor of Arts, Communication

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