Customer Service Representative
Resume:
Kitris Cox
Email: ********@******.***
Address:
City: Birmingham
State: AL
Zip: 35212
Country: USA
Phone: 205-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Energetic customer service representative with strong time management skills who thrives in a fast-paced, dynamic environment. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Educational Background:
High School Dipolma from E.B. Erwin High School, Birmingham AL 1/2001 to 5/2004 (Basic Courses)
Job History / Details:
Summary
Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism.
Energetic customer service representative with strong time management skills who thrives in a fast-paced, dynamic environment.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Highlights
Skilled in call center operations
Exceptional workflow management
Adheres to customer service procedures
Troubleshooting skills
Telecommunication skills
Creative problem solver
Excellent communication skills
Quick learner
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Experience
January 2010 to May 2012
United States Navy Oak Harbor, WA
Culinary Specialist
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Provided courteous and informative customer service in an open kitchen format.
Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
March 2008 to October 2009
Sitel Birmingham, AL
Customer Service Rep
Addressed and resolved customer product complaints empathetically and professionally.
Provided accurate and appropriate information in response to customer inquiries.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
July 2007 to April 2008
Teletech Birmingham, AL
Customer Service Rep
Acted professionally and patiently when addressing negative customer feedback.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Education
2004 E.B. Erwin High School Birmingham, AL
High School Diploma Basic Courses
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