Customer Service Manager

Terrence Kelly

Email: ********@***************.***

Address:

City: Mokena

State: IL

Zip: 60448

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Glenbrook South, Glenview IL 1/2001 to 6/1988 (General)

High School Dipolma from Chicago Board of Trade, Glenview IL 1/2001 to 9/2012

Job History / Details:

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Work Experience

April 2008 to Current

Smoothie Rox Orland Park, Ill

Self-employed owner

Run and operate all day-to-day activity

Bookkeeping/Accounting

Stock/Inventory

Employee hiring and scheduling

Apply and maintain all business licenses and insurance

Schedule all mandated health inspections

Customer service

June 2011 to Current

Independent Stock & Commodities trader

April 2002 to November 2007

E Local / Trade Maven Group Chicago, Ill

Department Manager / Account Manager

Kept office files in order for periodic audits

Managed traders day-to-day activity and risk

Rectified trade issues from previous days business

Screened and kept running positions of trades throughout session

Handled trade discrepancies throughout session

Generate customer statements

January 2001 to February 2002

The League Corporation Chicago, Ill

Department Manager for Day Trading Operation

Open customer/corporate accounts

Generate customer statements

Look over trade detail

Handling option hedges

Take care of trade violations

Kept office files in order for periodic audits

Kept contact with Hold Brother/Broker-Dealer for technical issues

August 1988 to January 2001

USA Trading Chicago, Ill

Desk Manager / Phone Clerk (09/88 03/91) Account Manager / Trade Checker (03/91 02/01)

Account Manager / Trade Checker (03/91 02/01)

Managed options traders day-to-day activity and risk

Checked morning out trades

Kept running positions of trades throughout session

Handled trade discrepancies

Statements

Desk Manager / Phone Clerk (09/88 03/91)

Customer orders

Quoted markets

Customer service

Tracking of open / Working orders

Managed runners

Basic day-to-day operations

Education

Moraine Valley Community College,

PC applications

Web design / Programming

Chicago Board of Trade,

Commodity Trading

Certifications

Illinois Department of public health / Food service sanitation

Project A certified operator

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