Quality Assurance Manager

OPEN or DOWNLOAD Bob's Resume in Word ** format

Bob Gerrish

Bothell, WA

425-***-**** (home) - 206-***-**** (cell)

email: **************@*****.***

Summary

Accomplished IT and Business Professional with demonstrated success implementing

strategic initiatives that improved business functionality. Expertise in managing Projects

within Food Services, Information Technology (Manufacturing, Freight Billing, and ERP/MRP

II environments). Demonstrated success leading and mentoring cross-functional teams in

multi-faceted environments in order to maximize the level of productivity. Possess

excellent communications and collaboration skills to lead and work with diverse groups,

effectively.

Business Manager, Application Developer, Database Administrator and System Administrator

in a wide variety of business applications and industries. Particularly interested in

client/server administration, and relational database design and implementation using

UniVerse (U2), and Oracle. Interested in migration projects, leading edge technology and

management. Many of my skills are Old School, but highly adaptable to modern technology.

Employment

05/2006 - presentAT&T Mobility, Bothell, WA

Major Wireless Telephone Company.

Implementation Manager

Responsible for monitoring, System Administration tasks and vendor escalation for Unix

computers for the business environment as a member of a 24x7x365 Unix Midrange Event

Management support team. This position is being sent offshore at the end of September

2012.

Subject Matter Expert for nightly of testing a major application (Cell Phone Activation).

Responsible for training an offshore team to perform the work and ultimately transfer the

management of the work offshore. This involved setting a web based backend maintenance

application using PERL, HTML and CSS.

02/2005 - 02/2011Pizza Works, Bothell, WA

Gourmet Pizza Take&Bake, Dine-In and Delivery Restaurant.

Co-Owner

Responsible for Advertising, Accounting, Purchasing, Making Pizzas, Customer Service,

Customer Relations, New Product and Menu Development.

06/1984 - 05/2006Kingsgate Enterprises, Inc., Bothell, WA

(

part time1988 to 2001)

Computer Consultants and Hardware Sales.

President/Partner/Consultant: Responsible for consulting, client relations, finances,

employees, purchasing.

Consulting in Unix, Systems Security, PICK databases and PC hardware, software and

networks.

Recent Major Projects

Support of a UniVerse / ODBC interface to a Windows CE based mobile application running

under SQL Server

Migration of Legacy PICK RDBMS to Windows and Unix based multivalue RDBMS (Reality to

UniVerse on Unix and Advanced PICK to UniVerse on Windows Server 2000)

Write the core HP-UX certification test for Brainbench.com

Installation and support of Windows based ERP system (DBA Software)

Major Projects

Data conversion of Advanced Revelation data to Access for a county police department

Developed Just-In-Time application for manufacturing clients

Developed commercial software product to export PICK Database multi-valued data to other

databases.

Developed QuickBasic MS-DOS based terminal emulator

Developed Full-Screen Editor for PICK O/S Computers

1998 - 2005Rainier Solutions, Incorporated, Bellevue, WA

Hardware and Software Support Provider

Unix and Windows 2000/

XP System Administration Consultant.

Work as a subcontractor (through Kingsgate Enterprises, Inc.) on an as needed basis.

Major Projects: (in the past 2 years)

Installation of Windows 2000 Server on Dell sever platforms to support an SS7 distributed

network data collection project

Installation of software RAID solutions for Solaris

01/2001 - 05/2001Renaissance Worldwide, Inc., Bellevue, WA

Unix System Administration Contractor

Support the Core Quality Assurance Department at Real Networks in support of the May,

2001 server release.

Keep 85+ Unix Servers running, including installation, upgrade and patching of operating

systems on Sun (Solaris 7 & 8), HP (HP-UX), IBM (AIX), and Compaq (Alpha - Tru64 UNIX)

Platforms.

Install Network Time Protocol (NTP) stratum 3 servers to support QA computing network.

Setup apache web server to support internal documentation for Technical Operations.

11/2000 - 12/2000Renton Technical College, Renton, WA

Substitute Instructor at Renton Technical College for the Linux System Administration

portion of an Enterprise Networking Program

04/1999 - 10/2000Trim Systems, LLC., Seattle, WA

Manufacturer of Interior Trim for Truck Manufacturers

Unix System Administrator:

Take ownership of a neglected HP Unix / Oracle database computer system. Document

hardware and make recommendations, and install hardware to create a high availability

system in a 24 x 7 environment. Upgrade HP and SGI Unix systems to Y2K compatibility.

Convert Novell servers to Linux servers. Perform some elementary Oracle DBA tasks

Reduction In Force - local Oracle Applications replaced with NT based BAAN ERP package

hosted at corporate headquarters in Columbus, Ohio.

12/1992 - 03/1999Northwest Traffic, Inc., Federal Way, WA

Freight Bill Audit and Payment Service

Computer System Administrator

Responsible for conversion of McDonnell Douglas computer system to Unix / Universe based

system, operation of business computer system in a 24x7 environment; internal network;

internet connectivity; and external access to the computer system; internal system and

internet security; system administration of UniVerse RDBMS/Unix based network, PCs

(DOS/Win 3.1 & Win95) and network/system printers; networking; and maintenance of all

connected systems and peripherals.

The company was closed on March 31, 1999.

07/1992 - 11/1992Nova Information Systems, Redmond, WA

Computer Consulting Firm

Consultant

Worked on several projects in Advanced Revelation on IBM compatible PC's and in System

Builder on a UniVerse /Unix platform.

05/1988 - 06/1992Olin, Rocket Research Company, Redmond, WA

Manufacturer of Aerospace equipment

Programmer/Analyst

Responsible for Accounts Payable, Purchasing and Computer Security on a Prime Information

system and design and implementation of a Labor Bar Code collection system on a

UniVerse/SCO UNIX network system.

Reduction in force

06/1979 - 06/1984Associates for Management Services, Inc., Bellevue, WA

Developers of integrated manufacturing/financial software (Integrated MRP II Systems)

01/1982 - 06/1984Manager of Software Support

Responsible for customer support, software maintenance, quality assurance, and

maintenance of user documentation of ERP system on PICK Operating System computers and on

PRIME and HP 3000 computers.

10/1981 - 01/1982Product Manager

Responsible for customer support of ERP system on PICK operating system computers.

Supervised two support analysts.

10/1980 - 09/1981Systems Analyst

Responsible for management of a major re-write of integrated Accounting / MRP II (ERP)

system on PICK operating system computers. Supervised five programmer analysts.

06/1979 - 10/1980Senior Programmer

Responsible for client support, customer education, software support. Supervised two

programmers.

10/1978 - 06/1979Lamb-Grays Harbor Company, Hoquiam, WA

Producers of capital equipment for the pulp and paper industry.

Computer Operator/Programmer

Responsible for operation, documentation and programming of manufacturing system.

08/1977 - 10/1978Thurston County Central Services Department, Olympia, WA

Data processing and microfilm services for county government.

Programmer Analyst

Responsible for converting manual bookkeeping system to PICK operating system computer.

01/1976 - 06/1977Central Washington State College, Ellensburg, WA

Computer Center Student Assistant

Assist students in the academic computer center while I was attending graduate school at

Central Washington University in educational media and computer science.

10/1973 - 12/1975The Evergreen State College, Olympia, WA

Audiovisual Learning Center in physical, biological and social sciences.

Learning Center Manager

Responsible for day to day operation of the learning center. Developed computer based

cataloging system for print and non-print media; Developed and maintained computer

tutorial and testing system; Developed a Computer Assisted Instruction authoring language

system; Produced and packaged audiovisual learning materials; Maintained operational check

of audiovisual equipment; Supervised student employees.

1972 - 1973 I was finishing my BA degree at The Evergreen State college.

05/1970 - 09/1972White Wing Floor Cleaners, Tumwater, WA

Janitorial Service

Owner / Operator

Responsible for all phases of the business.

1966 - 1969 I was attending college and held several part time jobs.

Education

1976 - 1977 Central Washington University

Graduate Studies in Educational Media, Computer Science/Computer Security and Library

Science.

BA - 1973 The Evergreen State College

Environmental Botany/Biology.

Other Training (1991 - 2003)

Oracle Data Modeling and Relational Database Design; Oracle Discoverer for End Users;

Oracle Discoverer for Administrators; Oracle SQL and PL/SQL; Oracle Extended Data

Retrieval with SQL; Oracle Managing Data; Sun Solaris System Administration; SCO UNIXSystem V System Administration; Total Quality Management (TQM); Alamo Problem Solving;

State Industrial Basic First Aid; Red Cross First Responder First Aid; EPA Stream Walk

(Stream Quality Assessment), Red Cross Instructor Candidate Training, Red Cross Canoeing

Fundamentals Instructor Training, Red Cross Basic Aid Training Instructor Training

Certifications

Brainbench (http://www.brainbench.com/) Web-based skills testing and certification

service.

Certificates

Linux Administration General; Linux Administration - SuSE; Unix Administration;

Internet Security; COBOL II; HTML Programmer; Computer Technician; Computer Technical

Support; Unix Programmer; Dos 6.2; Windows 95 Administrator; Accounts Payable

Fundamentals; Accounts Receivable / Billing Fundamentals; Payroll Fundamental

Community Service Involvement

Girl Scout Service Unit Team Member

Church Choir Member

Data Processing Summary

Programming Languages

BASIC

6 years

Data Bases

CODASYL compliant RDBMS

3 years

PICK BASIC

18 years

IMAGE/TOTAL

1year

CAI Languages

4 years

Paradox

4 years

COBOL

3 years

PICK (includes MICRODATA, PRIME INFORMATION,

Revelation and Advanced Revelation

& UNIVERSE)

18 years

Perl

1 year

Oracle

1 year

HTML

1 year

Computer Security

System, Data Base, Internet, Data Recovery, Disaster Planning, Avoidance and Recovery

10 years

Operating Systems

PC/MS-DOS

15 years

Communications

Internet, Including TCP/IP

8 years

Windows 3.x

6 years

Peer to Peer networking including MS Windows

8 years

Windows 9x/XP/2000

11 years

Serial/Modem (RS232)

13 year

OS/2

1/2year

Personal Computers to PICK O/S and PICK O/S to Personal Computers

6 years

OS/9

2 years

Unix networking (including FTP, RFS, uucp, and NFS)

6 years

PICK O/S

18 years

Arcnet

1 year

PRIME O/S

2 years

General Applications

Microsoft Office Products

6 years

UNIX

SCO

1 year

PC/Windows based data bases

15 years

Sun O/S

7 years

PC/Windows Based Spreadsheets and Word Processors

15 years

Solaris

2 years

Integrated Manufacturing/Accounting Packages

10 years

HP UX

2 years

Minicomputer Multiuser Accounting Packages

7 years

Linux

6 years

Governmental and Non-Profit Accounting Systems

2 years

UNIX shell

scripting

bourne

5 years

Hardware

Printers, Modems & Other Peripherals

10 years

c shell

7 years

Legacy Computers including NCR Century 101 and DEC10, HP2000 C/F & HP 3000

3 years

bash

5 years

(Includes troubleshooting and component replacement)

IBM PCs & PC Compatibles

15 years

posix

1 year

(Includes troubleshooting and component replacement)

Sun Sparc Stations, Ultras and Enterprise Servers

5 years

Perl

1 year

(Includes troubleshooting and component replacement)

AIX, Compaq, HP 9000, and SGI

1 year

OPEN or DOWNLOAD Bob's Resume in Word 97 format

Revised: September, 201

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