Customer Service High School

Debra L. Poulin

Email: ********@************.***

Address:

City: Sidney

State: ME

Zip: 04330

Country: USA

Phone: 207-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

People oriented person with extensive banking, computer,office and phone skills. Have worked in the banking and insurance industry for over 20 years.

Educational Background:

High School Dipolma from Thomas College, Waterville ME 1/2001 to 6/1990 (Business/Banking/Computers)

High School Dipolma from Waterville Senior High School, Waterville ME 1/2001 to 9/2012

Job History / Details:

Summary

People oriented person with extensive banking, computer,office and phone skills. Have worked in the banking and insurance industry for over 20 years.

Highlights

Experience with Quickbooks

Bookkeeping

Excellent Computer skills

Accredited Customer Service

Microsoft Publisher (experience creating newsletters and fliers)

Quick learner

Dependable

Self starter

Excellent people skills

Excited to learn new things

Accomplishments

Accounting Skills

Operated computers programmed with accounting software to record, store, and analyze information.

Accounts Payable/Receivable

Trained and acted as back up bookkeeper for Fairfields Insurance (now Cross Insurance)

General Ledger Accounts

Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.

Experience

October 1993 to March 2007

Cross Insurance Agency Augusta, Maine

Inside Personal Lines Insurance Producer

Extensive experience with office equipment, excellent customer service skills, telephone skills and computer skills. Performed complex general Insurance functions, including preparation of policy quotes, applications, account analysis and estimators.

Provided reliable and timely project by project reports and analysis of sales on a monthly and annual basis with projected goals.

Developed agency newsletters and fliers for marketing and educational purposes.

July 2011 to September 2012

Granite Corp Oakland, Maine

Administrative Assistant (Part-time)

General Office Duties

Quickbooks

Time cards

Phones

Putting together Safety and Operations Manuals

09/1986 to 11/1993

Rick Fischer Agency Waterville, Maine

Insurance Agent

Performed general office duties, customer service, client marketing and record keeping.

Data entry and computer maintenance, as well as client development.

Education

1987 Thomas College Waterville, Maine

College Credits Business/Banking/Computers

Accounting I

Principles of Banking

Introduction to Computer Based Systems

1980 Waterville Senior High School Waterville, Maine

High School Diploma Business

Graduate of Waterville Sr. High School >

Affiliations

Accredited Customer Service Representative until 2007

Notary Public until 2007

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