Customer Service Sales
Resume:
Barbra Fairman
Email: *********@********.***
Address: ***** ******* **** ***. ***
City: Belleville
State: MI
Zip: 48111
Country: USA
Phone: 734-***-****
Skill Level: Experienced
Salary Range: 40
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Barbra Fairman
11560 Beckley Road
Apartment 207
Belleville
Michigan
48111
United States
*********@********.***
PROFESSIONAL EXPERIENCE
Flute World Company
Farmington Hills
Michigan
United States
Position: Customer service associate (August 1991 - Present)
* Trained on Accountmate DOS program, Visual Accountmate, and web-based accounting program
* With annual catalog, contacted manufacturers, publishers, and recording artists for ad space in both print and website, helped in layout and maintained client database for mailing.
* Maintained memberships with national and international flute clubs, creating database for member addresses.
* Invoice orders that are being shipped to customers, as well as working with the shipping computers.
* Regularly maintained supplier contact information
* Planned special events within the store, along with external sites
* Working with customers with taking of orders, answering questions, and working with online chat program on the website
* Help in training others to various programs that are used within the company
Position: Instrument Department associate (May 1999 - August 2008)
* Created monthly and quarterly reports, along with providing information for previous yearly sales totals
* Maintained teacher database, along with credit system when needed, creating an Excel worksheet for this purpose
* Created and placed orders with manufacturers, staying within budget that was created
* Worked with teachers, students and amateur adults in the purchase of an instrument
* Entered inventory into system, along with keeping track of it with bi-annual inventory counts
* Helped in creating new promotional ideas to help in sales of instruments
* Trained co-workers in Visual Accountmate program, along with online credit card program
Huron Valley Graphics
Ann Arbor
Michigan
United States
Position: Proofreader (April 1986 - December 1994)
* Edited scholarly journals, encyclopedias and general books within deadlines provided
EDUCATION
Adrian College
Adrian
Michigan
United States
Bachelor of Arts, April 1985
* Newman Associate Award
* Member of Lambda Iota Tau, Honorary English Society
* Member of Michigan Intercollegiate Honors Band
* Member of Residence Hall Council
* Member of Pi Kappa Delta, International Forensics Fraternity
* Member of Sigma Alpha Iota, International Women's Music Fraternity
* Member of Adrian College Band, Choir and Europe Tour Choir
* Counselor for High School Honors Band weekend
* One of photos for Black and White Photography class chosen for the annual Student Art Show
* Member of Student Activity Committee
* Member of Usher Corps
ADDITIONAL SKILLS
* Founder of Belleville Community Band, serving as officer on board and librarian for six years, prinicipal of flute section
* Fast typist with some live transcription experience
* Skilled in Microsoft Office (Word, Outlook and Excel)
* Trained to Quickbooks when treasurer of Belleville Area Council of the Arts for two and a half years, served as president for one year
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