Project Customer Service
Resume:
Maria Hanke
Email: ********@*********.***
Address:
City: Round Rock
State: TX
Zip: 78681
Country: USA
Phone: 512-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Enthusiastic project coordinator and dedicated employee with high integrity, strong work ethic and great leadership skills.
Educational Background:
High School Dipolma from Southwestern University, Georgetown TX 1/2001 to 5/1995 (Animal Behavior)
Job History / Details:
Career Focus
Enthusiastic project coordinator and dedicated employee with high integrity, strong work ethic and great leadership skills.
Summary of Skills
Document analysis
Project coordination
Intercompany and interdepartmental liaison
Superior writing and verbal communication skills
Technical writing
Contract compliance
Confidence and flexibility in dealing with multiple external parties
Independent and effective management of tasks and strict deadlines
Ability to multi-ask, problem-solve and implement innovative processes within a dynamic environment
Accomplishments
Research and Analysis
Analyze and evaluate multi-billion dollar infrastructure project bid requests from public entities for technical, legal, financial and logistical requirements; convey requirements to various company departments and consortium partners
Liaise with financial analysis, legal, accounting and technical departments to satisfy infrastructure bid requirements
Process Improvement
Create project summary and description sheets for infrastructure concession functions (i.e., financing, operations and maintenance, construction) and track project bid submission status
Hone and coordinate international invoice processing system, and create vendor and project invoice approval and payment tracking tools
Organizational Development
Assess and augment business development team's research and reference tools, including library creation for bid submission binders and CDs
Develop, design and organize continuing education program for six North American concession and one headquarter office
Client Interface
Work in close collaboration with clients and consortium partners, providing thoughtful process and logistics feedback and gathering required bid submission documents by deadline
Successfully communicate with confidence and clarity in dynamic job bidding environment
Professional Experience
October 2009 to Current
Cintra US LLC Austin, Texas
Project Coordinator
o Research, investigate, analyze, and present North American toll concession opportunities to senior management, currently with 20 concession projects in six countries consisting of 1,200 miles of roadways and a cumulative investment of $25 billion
o Function as project and document coordinator for toll concession project bid submissions, managing submission goals and requirements from letters of interest, through statements of qualifications and final proposals
o Support project managers in project bid efforts, including document coordination, managing and leading project partner meetings, and managing all bid production efforts
o Work with legal counsel, technical and financial staff to gather, analyze, evaluate and present information and data relative to project bids
o Gather and hone toll concession project and personnel information and data for appropriate use in toll concession bids worldwide, leading efforts for opportunities in North America and supporting such efforts for our sister team in Madrid, Spain
o Act as lead liaison with senior executive toll concession consortium partners on equity and design-construction team document and data needs for project bids
o Negotiate with senior management, international consortium partners, and project vendors regarding dynamic bid submission needs
o Support North American toll concession projects with data and documents, as well as organizing bi-annual training conferences for North American headquarter office and multiple concession offices
o Maintain vendor contracts, and negotiate invoice irregularities and audit requirements with international vendors
o Prioritize project and team deadlines in highly dynamic environment, maintaining 100 percentage deadline compliance
o Skillful use of state-of-the-art word processing and publishing software to create and print draft and final submission documents that meet the researched requirements of various clients and prospective clients, including: ABBYY PDF Transformer 3.0, Adobe Acrobat Pro, Microsoft Office 2010 (Excel, Outlook, PowerPoint, Word), and MS Windows DVD Maker
o Report directly to the Director of North America Business Development
October 2006 to September 2009
Weston Solutions, Inc. Austin, Texas
Associate Project Scientist / Financial Analyst
As Associate Project Scientist (11/2008 to 9/2009):
o Provide program administration and management to environmental research efforts on US projects
o Review and edit reports, technical recommendations and correspondence related to environmental programs, such as those with the Texas Commission on Environmental Quality (TCEQ)
o Perform data analysis and graph results of water quality data
o Participate in public outreach strategies and meetings to educate lay people and gather public response to pending work at U.S. Air Force, Army, and U.S. Corps of Engineers facilities and properties
o Coordinate water quality studies and analysis with laboratories, client and project site employees
o Communicate technical information to state and federal units, concerned interest groups, and the general public
o Perform technical reviews of formal reports involving the Clean Water Act
o Analyze radius, topographic and aerial maps, environmental lien reports, and geologic maps to interpret environmental concerns and property conditions for Phase I and Phase II Environmental Site Assessments (ESAs), Remediation Assessment Plans (RAPS), and similar formal environmental reports
o Review proposals, contracts, work orders, government funding authorizations, scopes of work, budgets, schedules, invoices, deliverables and procurements to ensure compliance with applicable laws, rules and client expectations
As Financial Analyst (10/2006 to 11/2008):
o Provide project management and technical support for client service managers in developing project budgets and scheduling
o Develop project monitoring tools, and write financial program policies and procedures manual for Weston
o Analyze proposals and contracts for financial and legal compliance regarding federal, state and local government and industrial/commercial clients
o Manage financial data to generate tracking spreadsheets for project managers and clients
o Determine percentage completion and identify budget concerns for long term environmental remediation projects
o Troubleshoot subcontractor billing issues and resolve client invoice concerns through research and negotiation
o Train, supervise and coach two junior financial analysts
o Train financial analysts in company processes, various software products and project management strategies
o Receive four Accelerator Awards for Excellence in Customer Service, Quality and Performance
June 2004 to September 2006
Office of the Inspector General, Texas Department of Criminal Justice Austin, Texas
Legal Assistant III-IV
o Provide technical, research and writing support to General Counsel of the Office of the Inspector General
o Manage Open Records program responses for Office of the Inspector General for the State of Texas, maintaining 100 percentage compliance with mandatory response deadlines
o Review, analyze and research legal requests from State offenders, families of offenders, and offender support organizations
o Perform contract management and program reviews to ensure compliance with federal and state regulations and laws
o Research and draft legal briefs for General Counsel, coordinating legal review with Office of the Attorney General on applicable programs and legal efforts
o Coordinate the acquisition, analysis and tracking of litigation data and documents
o Analyze and track 5400 bills in Texas State Legislature as they relate to criminal justice, Homeland Protection, and related concerns
o Supervise administrative personnel in TDCJ Open Records Office for compliance with legal and customer service requirements of position
o Report to Inspector General's General Counsel
January 2002 to June 2004
Office of the Attorney General, Texas Austin, Texas
Legal Secretary I-III
o Manage attorney litigation calendars to meet case deadlines and client expectations
o Provide program management support by writing legal secretary policies and procedures manual for Office
o Coordinate acquisition, analysis, tracking and management of litigation support data and documents
o Gather, organize and maintain case documentation and attorney notes
o Review and edit legal briefs and communication for attorneys
o Provide administrative functions for and with federal and State courts, clients and other case parties
Education
1995 Southwestern University Georgetown, Texas
Bachelor of Arts Animal Behavior
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