Customer Service High School

Ethan Brown

Email: ********@******************.***

Address:

City: Del Mar

State: CA

Zip: 92014

Country: USA

Phone: 858-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic server/bartender highly knowledgeable about FOH/BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers. I am a f riendly and courteous server/bartender with 16 years working in a bar and restaurant setting. Proficient knowledge of food, wine, beer and spirits. Seeking a position in a fast-paced restaurant or bar. Have worked in high dining and bar atmosphere, customer service and cash handling background.

Educational Background:

High School Dipolma from Fairbanks Country Day, Rancho Santa Fe CA 1/2001 to 6/1997 (General)

Job History / Details:

Summary

Dynamic server/bartender highly knowledgeable about FOH/BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers. I am a friendly and courteous server/bartender with 16 years working in a bar and restaurant setting. Proficient knowledge of food, wine, beer and spirits. Seeking a position in a fast-paced restaurant or bar. Have worked in high dining and bar atmosphere, customer service and cash handling background.

Highlights

Organized and efficient server

Point of Sale (POS) system operation

Highly responsible and reliable

Works well under pressure

Quick problem solver

Exceptional interpersonal skills

Thrives in fast-paced environment

Extensive hospitality background

Guest relations professional

Bar terminology

Food safety understanding

Up-selling capability

Committed team player

Trained in liquor, wine and food service

Food and beverage specialist

Courteous, professional demeanor

Flexible schedule capability

High energy

In-depth food and wine knowledge

Upbeat, outgoing and positive

Cash handling expert

Food ingredients expert

Accomplishments

Consistently rated "excellent" in feedback from customer surveys regarding server friendliness, promptness and attentiveness. Generated an increase in bar and restaurant sales by making appropriate food-pairing suggestions to guests.Earned bonuses for successfully up-selling items from the restaurant's new promo menu.Selected to serve notable VIP guests for major private events.Awarded "sever of the month" in 2011.

Experience

Current to 9/28/2012 12:00:00 AM

Red Robin La Jolla, Ca

Server/Bartender

Consistently provided professional, friendly and engaging service. Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Displayed enthusiasm and knowledge about the restaurant's menu and products. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Skillfully promoted items on beverage lists and restaurant specials. Answered questions about menu selections and made recommendations when requested. Promptly served all food courses and alcoholic beverages to guests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Resolved guest complaints quickly and efficiently. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Assisted with guest inquiries, take-out orders and restaurant cleanliness. Provided high quality service.

February 2005 to August 2007

Goldies Neighborhood Sports Cafe Scottsdale, Az

Bartender/Manager

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Skillfully promoted items on beverage lists and restaurant specials.Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Verified cash drawer against the day's receipts. Checked in deliveries and signed off on products received.

Education

1997 Fairbanks Country Day Rancho Santa Fe, Ca

High School Diploma General

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