Customer Service High School

Courtnee Perryman

Email: ********@***********.***

Address:

City: Oak Park

State: MI

Zip: 48237

Country: USA

Phone: 248-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in [industry] who needs top-level support. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Energetic and reliable Unit Secretary skilled with working with a diverse group of people. Responsible Unit Secretary with experience in mediating employee conflict and ensuring efficient daily business operations. Experienced Unit Secretary with a strong ability to manage multiple projects simultaneously. Highly organized and meticulous Unit Secretary with experience in clinic office setting.

Educational Background:

High School Dipolma from University of Detroit Mercy, Detroit MI 1/2001 to 12/2005 (Psychology)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in [industry] who needs top-level support.

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Energetic and reliable Unit Secretary skilled with working with a diverse group of people.

Responsible Unit Secretary with experience in mediating employee conflict and ensuring efficient daily business operations.

Experienced Unit Secretary with a strong ability to manage multiple projects simultaneously.

Highly organized and meticulous Unit Secretary with experience in clinic office setting.

Skill Highlights

Problem resolution

Administrative support

Meet deadline

Schedule management

Meets/exceeds goals

Team building

Staff motivation

Employee training and development (preceptor)

Quality assurance

Organizational skills

Excellent Grammar skills

Prioritization

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Self-starter

Project planning

Team liaison

Attention to detail

Microsoft Office skills

Meeting minutes

Patient charting

HIPAA compliance

JCAHO compliance

Medical terminology

Patient scheduling

Patient care advocacy

Multi-Task Management

Telephone Skills

Creative Problem Solving

Core Accomplishments

Training

Trained for 12 years as Unit Secretaries and front desk support. Responsible for training all new employees to ensure continued quality of customer service.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Event Planning

Successfully planned and executed few Unit events throughout the years.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Professional Experience

August 1998 to Current

William Beaumont Hospital Royal Oak, Michigan

Unit Secretary/Clinical Assistant

Organized charts regularly in accordance with hospitals policy and procedures.

Posted patient test results in online database for physician and patient retrieval.

Prepared folders and maintained records of newly admitted patients.

Provided efficient customer service to clients.

Managed incoming and outgoing calls for busy medical office.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Standardized department filing system so secretarial staff could easily locate information in any filing center .

Prepared meeting minutes, edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.

Lead several different committees such as: Professional Nurse Council, Friend at Work, Employee Satisfaction, Event Committee.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Accurately copied physician-dictated reports and complied with patient requests for copies of patient records.

Located, checked in and pulled medical records for appointments and incomplete patient charts.

Liaison between Doctor and Nurses'.

Focused on Team-building and Morale of the Units.

Education

2005 University of Detroit Mercy Detroit, Michigan

Bachelor of Arts Psychology

Currently enrolled in Graduate classes at University of Detroit Mercy for Counseling.

Candidate Resume - Scott Bridgewater

Contact Information -

Email: ********@*****************.***

Address:

City: Chapin

State: IL

Zip: 62628

Country: USA

Phone: 217-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.

Educational Background:

High School Dipolma from Lincolnland Community College, Springfield IL 1/2001 to 5/1990 (Undecided)

High School Dipolma from Southern Il University, Springfield IL 1/2001 to 10/2012

High School Dipolma from Triopia Jr.-Sr. High School, Springfield IL 1/2001 to 10/2012

Job History / Details:

Summary

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment.

Solid team player who offers a positive and cooperative attitude.

Highlights

Highly customer service-oriented

Self-sufficient

Positive and friendly

Approachable

Superior organization skills

Excellent work ethic

Dependable and reliable

Experience

January 1996 to Current

International Union of Operating Engineers Local Springfield, IL

Heavy Equipment Operator

Operate and maintain heavy equipment on a daily basis.

Assist with repairs to heavy equipment.

Maintained and operated water pumps.

Supervised crew on certain job Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Recommended and helped customers select merchandise based on their needs.

Informed customers about sales and promotions in a friendly and engaging manner.

Built relationships with customers and the community to promote long-term business growth.

December 2006 to Current

Nuttin But Hardwoods Chapin, IL

Saw and sell firewood

Cut down tree, split into firewood, sell to a cold customer.

I am very active in drumming up business, face to face, billboards, phone conversations.

Every year I sell out because of the quality of my product and the hard effort I put into getting the message out that I am the best in the business.

Recommended and helped customers select merchandise based on their needs.

Returned all routine and general customer calls in a timely manner.

Informed customers about sales and promotions in a friendly and engaging manner.

Shared product knowledge with customers while making personal recommendations.

Built relationships with customers and the community to promote long-term business growth.

January 1996 to December 2005

Littleton Storm & Timber Services Jacksonville, IL

Drove a logskidder and did laborer jobs also.

Removal of logs with heavy equipment and maintained heavy equipment.

Spent 7 months in Raleigh, North Carolina, removing timber and debris after Hurricane Fran.

Worked as a team member to give the highest level of service to customers.

January 1995 to January 1996

Consolidated Grain and Barge

R.R Naples, IL

Barge loader, Housekeeping, Maintenance

Performed housekeeping duties.

Worked as a maintenance worker.

Loaded barges

March 1990 to January 1995

Cropmate Arenzville, IL

Chemical Sprayer and sales

Sprayed fertilizer and chemicals on fields, maintained equipment on a daily basis, delivered LP gas and maintained agriculture equipment.

Also sold Lp gas door to door and fertlizer/chemicals to the farmers.

November 1989 to March 1990

Wayne Bridgewater Jacksonville, IL

Lineworker and inventory clerk

Worked on the cassette tape assembly line and had experience as an inventory clerk.

August 1989 to November 1989

Nyle Corporation Brewer, ME

Laborer

Built a wood kiln at Huey Forest Products in Arenzville, IL and set the structural steel.

Worked with plumbing, electrical and basic carpentry to complete the building.

Education

1990 Lincolnland Community College Springfield, IL

Select One Undecided

1989 Southern Il University Carbondale, IL

Select One Undecided

1988 Triopia Jr.-Sr. High School Concord, IL

Diploma general

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