Customer Service Manager

Ralph Emiliano Clark

Email: ********@******************.***

Address:

City: Pico Rivera

State: CA

Zip: 90660

Country: USA

Phone: 562-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Assistant Branch Manager - Customer Service Representative - Assistant Sales Manager - Client Relations - Business Representative. Highly enthusiastic customer service representative with 8 years client interface experience. Results-driven Customer Services Representative with proven ability to establish rapport with clients. Motivated team leader with over 5 years in fast-paced customer service dedicated environment. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extremely Hardworking, Organized, Detail-oriented and Dependable team leader/player.

Educational Background:

High School Dipolma from La Habra High School, La Habra CA 1/2001 to 6/1992 (Diploma)

Job History / Details:

Career Overview

Assistant Branch Manager - Customer Service Representative - Assistant Sales Manager - Client Relations - Business Representative.

Highly enthusiastic customer service representative with 8 years client interface experience. Results-driven Customer Services Representative with proven ability to establish rapport with clients. Motivated team leader with over 5 years in fast-paced customer service dedicated environment. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extremely Hardworking, Organized, Detail-oriented and Dependable team leader/player.

Core Strengths

Floor set design and visual displays

Large cash/check deposits

Training development

Markdown/promotional procedures

Store maintenance

Local/state health laws

Hazardous waste laws

Inventory control

Shipping and receiving

Telephone inquiries

Strategic sales

Invoice processing

Credit card processing

Telecommunication skills

Adaptability

Conflict resolution

Strong organizational skills

Creative problem solver

Listening skills

Excellent communication skills

Fast learner

Courteous demeanor

Strong client relations

Trusted key holder

Accomplishments

Customer Assistance

Worked with company systems such as Lead Generation and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Inside Sales

Met and exceeded quotas generating 50 calls per day on business leads and follow-ups from past and present work leads.

Served as communication link between contractors, business and property owners, store management and staff.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing profit and loss and client track records.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

Consistently received positive feedback from customers and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Market Research

Performed an average of 50 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance, upcoming business and building repoire with clients.

Cashier

Achieved highest number of new credit accounts opened within one-month period.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Overflow

Reduced inventory and its costs consistently.

Reduced mistints by 33 percentage every month for multiple years.

Work Experience

March 2004 to September 2012

Sherwin Williams Co. Orange, CA.

Assistant Store Manager/ Branch Sales Manager

Earned management trust by serving as key holder, responsibly opening and closing store.Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all products needed for present and upcoming jobs. Contributed to annual store sales of $1.2 - $4.0 million per year, depending on store. Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Processed daily invoices and billed renewed invoices to clients.Resolved product/policy issues and shared benefits of new product technology.Maintained cleanliness and presentation of stock room and production floor.Received multiple reviews acknowledging my level of dedication to excellent customer service.Logged daily shipped and received orders.

August 2000 to February 2004

San Gabriel Unified School District San Gabriel, CA.

Teacher's Aide / Maintenance

Performed student background reviews to develop tailored lessons based on student needs.Used variety of teaching techniques to encourage student critical thinking and discussion.Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.Developed, administered and corrected tests and quizzes in a timely manner.

Accurately read, understood, and carried out written instructions.Assisted in implementation of operations, maintenance.Cleaned, trashed, and restored classrooms and locker room facilities. Communicated operational issues and changes to supervisor on regular basis.Completed all repairs and maintenance work to district standards.Employed wide variety of hand and power tools including vaccums, buffers, waxing machines and trash compactors. Inspected machine parts for conformance to product specifications.Planned work and determined appropriate tools and equipment.Promoted shop safety by working in a safe manner.

Educational Background

1992 La Habra High School La Habra, CA.

High School Diploma

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