Project Manager Sales
Resume:
William Weaver
Email: *********@********.***
Address: **** ***** **** ****
City: Plano
State: TX
Zip: 75024
Country: USA
Phone: 972-***-****
Skill Level: Experienced
Salary Range: 100
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
WILLIAM WEAVER *********@********.***
4420 White Rock Lane Plano, TX 75024 Home: 972-***-**** Work: 469-***-****
SUMMARY
I am looking for a telecommuting position that I can do from here in Plano due to the fact that I have a son with special needs. Looking for a business analyst position needing strong billing business process management and project management support experience in the telecommunications billing industry. Job History is primarily with AT&T for the past 33 years as an employee and contractor. Strong skills in MS Office, Visio, MS Project and MS Access. Also recent experience with AT&T systems ROME, ADOPT, EUAM, DOCVIEWER, and ALM Quality Center. Knowledge of MOW Invoicer Billing formats.
PROFESSIONAL EXPERIENCE
TMNG/RVA Consulting contracted to AT&T 5/4/2012 to 7/31/12
System testing for new MOW Invoicer project and BBR Roadmap projects, as well as the GAMs project. Was downsized due to AT&T system personal reductions.
TMNG/RVA Consulting contracted to AT&T 9/2010 to 4/30/2012
Business Process support manager for International billing and International Service Delivery projects at AT&T. Working on new processes and enhancements to existing systems processes to provide billing for new AT&T services throughout the world..Similar to the job described below with the addition of Service Delivery responsibilities to the mix.
TMNG/RVA Consulting contracted to AT&T 7/2006 to 9/2010
Business Process support manager for International billing projects at AT&T. Working on new processes and enhancements to existing systems processes to provide billing for new AT&T services throughout the world. Create process documentation using MS Office and Visio supporting these new IT and business process projects. Provide Billing Process Engineering support for AT&T's Global Reach project initiatives for Global Access Product Management. Define billing process requirements for Opt E Wan, Single End Invoicing (SEI) and Bill Trigger. Develop end-to end Level 3 process flows. Provide test management support by developing test plans and test cases as well as overseeing the testing for Billing.
ADEA Consulting Contracted to AT&T 6/2004 - 6/2005
Common Customer Identification Program Management, Most of World customer consolidation
* Business analyst and project manager for Common Customer Identification (CCI) and the Find My Customer (FMC) database project in support of AT&T Business Sales. Data Warehouse based application with legacy sourced data elements to support multiple business operations (sales, service, finance)
* Created business requirements for Common Customer application and managed applications project team through multiple application delivery life cycles. Includes UAT and test script development and execution. Extensive use of Visio, Microsoft Access, Microsoft Project, and Microsoft Excel
AT&T - AT&T Laboratories - Business Services - District Manager
Business Customer Content and Enterprise Management (1/2000 - 10/2003)
* Business analyst, project manager and process re-engineering supporting multiple enterprise based revenue, customer assimilation, and collections business process improvements.Run from the COARS application.
* Impacted over $100M in operational efficiencies and outright operations savings.
o Reduced receivables cycles and amounts
o Reduced amounts outstanding in the 'unknown or unassigned' buckets
* Delivered multiple applications life cycles based on an assimilated view of Business Customer profile content. These applications supported Sales, Receivables, and Care teams across the AT&T Business organizations.(10,000+ users) Includes UAT and test script development and execution
* Extensive use of Visio, Microsoft Access, Microsoft Project, and Microsoft Excel
WILLIAM WEAVER *********@********.***
AT&T - AT&T Laboratories - AT&T Business Services
Creator and Project Director - District Manager
Customer On-Line Account Receivables System (COARS) (1/2000- 8/2002)
* Business analyst, project manager for new business customer account collections and receivable tool, focused on customer structure. Deliveries to multiple organizational teams including sales, care, receivables teams (10,000+ users). Created and maintained content sources based on Enterprise relationships for numerous strategic and tactical customer databases across the AT&T Business organizations.
AT&T - AT&T Wireless - Customer Base Creation and Assimilation District Manager
Program Manager - Business Customer Base Creation and Integration (10/1998 - 1/2000)
* Led development of structures for the business customer base including new structure and cross application linkages for high-end customer base.
* Led a matrix-managed team across multiple organizations in definition of new customer structures
AT&T - Program Management Office - Customer Base Assimilation
Project Manager / Project Leader - Metro Market Database - District Manager(3/1997 - 10/1998)
* Provided program management leadership for Metro Marketing database.
* Managed a complex of multiple SUN machines providing data warehouse support for the Metro Customer account base.
* Extensive use of Visio, Microsoft Access, Microsoft Project, and Microsoft Excel
AT&T - Program Management Office
District Manager - Email Conversion - Information Management (7/1996 - 6/1997)
* Provided leadership / program management on conversion of 26,000 + users to MS Exchange.
* Developed and maintained cross platform support, business case development and training deployment - resulted in $60 million in operational savings.
AT&T - Commercial Markets Sales Operations
District Manager - Commercial Market - Information Management (9/1994 - 7/1996)
* Directed the creation / development and deployment for ongoing operations of numerous sales support, automation, and results applications.
* Extensive use of Visio, Microsoft Access, Microsoft Project, and Microsoft Excel
* Instituted new strata wide sales processes and funnel process.
* Provided strata wide customer information database management, intranet development and content distribution strategies.
* Directed a team of 40+ design, development and customer facing associates in delivering value-added applications supporting a core sales organization.
AT&T - (AT&T Sales Ops - HQ Staff)
Program Manager - Sales Information System (SIS) (1991 - 1994)
* Created original versions of AT&T Sales automation and sales contact manager systems.
* Defined and implemented business processes across business channels.
* Conducted requirements definition, system design, software development and direction of internal and external development resources.
AT&T - AT&T Business Sales
National Account Manager / System Consultant / Account Executive (1980 - 1991)
Reference Neva Jane Winkler for questions at 405-***-****
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