Customer Service Administrative Assistant

Susan Gallick

Email: ********@*************.***

Address:

City: Kingston

State: PA

Zip: 18704

Country: USA

Phone: 570-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible, motivated customer service representative with over three years telecommunications experience in fast-paced environment, looking to secure a position where my skills can benefit the company and become a memorable asset.

Educational Background:

High School Dipolma from Luzerne County Community College, Nanticoke PA 1/2001 to 2/1990 (Accounting/Travel)

Job History / Details:

Professional Summary

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative support

Travel administration

Bookkeeping

Worker's compensation

Reliable

Excellent communication skills

Friendly

People-oriented

Flexible

Detail-oriented

Team player

Excellent work ethic

Telecommunication skills

Problem solver

Work Experience

February 2001 to March 2012

Lackawanna Casualty Company Wilkes Barre, PA

Claims Processor

Assisted in all areas of administrative work including data entry, file organ ization Entered new workers compensation claims into system and sent copies to state.

Worked with management at the project level to upgrade Wins system from level 13 to 14 and 15.

Entered medical, indemnity, attorney, domestic and expense payments to print checks daily.

Processed incoming check recoveries and voided checks.

August 2000 to January 2001

New York City Vacation Packages Kingston, PA

Travel Agent

Telecommunications with various vendors and clients to prepare travel packages. Responsible for airline, railway, hotel theater, restaurant and other event bookings.

Achieved the highest financial booking in the company

Earned management trust as key holder, responsibility opening and closing business.

April 1996 to August 2000

Keenan's Irish Pub (Ramada Plaza) Wilkes Barre, PA

Bartender/Manager/Waitress

Responsible for opening and closing establishment, drawer balance and serving customers.

Tips Certified

Education and Training

Luzerne County Community College Nanticoke, PA

Business/Travel

Several credits towards both fields of study

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