Sales Manager
Resume:
Lana Haben
Email: *********@********.***
Address: **** ****** *****
City: Edina
State: MN
Zip: 55436
Country: USA
Phone: 612-***-****
Skill Level: Management
Salary Range: 85
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Lana Marie Haben
5413 Malibu Drive
Edina, Minnesota 55436
*********@*******.***
Phone: 612-***-****
Profile: a professional individual with a unique combination of sales, management, recruiting, project management, training and development skills, bringing to the table the ability to produce top in the country results in a large corporate environment as well as an agency level.
Experienced: in recruiting, staffing, training and developing staff in the insurance environment; Responsible for developing a nationwide training program for a large insurance company; Project Management and implementation; Creating and installation of processes that resulted in top sales results; developing and presenting complete business and operational plans; technical strengths in Excel, power point and word documents.
Professional Goals: include continuing to grow in leadership and knowledge, excel in technical application, interact and share with team members and colleagues and continue to develop world-class processes that can be proven successful.
Career Experience:
Jacob Group Allstate Agency March 2004 - Present
Overall management of a 23 million dollar premium agency with 24 staff
o Hire, train, manage and develop staff
o Implement process that result in top of the country results
o Plan and monitor budgets, assuring there is ROI management
o Manage Customer escalation/issue resolution
o Develop and complete business and operational plans
o Implement risk management strategies to control loss ratio
o Implement Retention process to improve overall agency customer retention
o Manage and train technical platforms within agency
Allstate Insurance Company January 2002 - March 2004
Field Sales Manager
o Consultant and Develop strong relationships with Exclusive Agencies and inspire them through exceptional leadership to increase overall sales results
o Communicate national and local business goals and align strategies to meet those objectives
o Maintain Financial Services compliance
o Facilitate internal meetings and presentations
o Create effective presentations independently
o Implement and manage companies policies and procedures
o Implement process that resulted in top of the country results
o Hire, train, and develop new sales agents which attained top in country recognition
Allstate Insurance Company November 1999 - January 2002
Territorial Educational Manager
o Develop and Implement training tools that drive performance of Sales, Risk Management and Increased Customer Retention
o Assist Managers with the development of periodic business reviews
o Work with Marketing Managers to anticipate resource needs and ensure project management plans to deliver top in country results
o Hire, train, and develop new sales agents
o Manage Marketing managers with a span of control of 181 agents
Allstate Insurance Company March 1995 - November 1999
Project Manager
o Manage day to day aspects of projects, ensuring on-time, on budget, high quality projects
o Assess agency operational processes and implement strategic marketing methodologies to improve overall operation of the business
o Develop point of sales brochures
o Build and Maintain effective relationship with Director and Executive level managers
Allstate Insurance Company November 1991 - March 1995
National Training Manager
o Develop state of the art training curriculum to ensure agency business success
o Lead engaging presentations in classroom environment
o Conduct Performance management
o Responsible for planning and managing the training budget
o Write effective and insightful strategic documents
Allstate Insurance Company April 1983 - November 1991
Market Sales Manager
o Hire, Train and Develop agents that attained top in country results
o Plan, Manage and Implement company expectations
o Provide clear, actionable direction to team of agents and support staff
o Build contacts and Network with community
o Interact effectively with agencies to insure business success
Allstate Insurance Company April 1981 - April 1983
Agency Owner
o Build a clientele of Property/Casualty and Life customers
o Hire and Develop Staff
o Manage and Implement risk management strategies to control loss ratio
o Implement business strategies that resulted in top of the country results
Education:
Bachelor of Science- Business Administration University of Phoenix
Property & Casualty, Life & Health License State of Minnesota & Arizona
Series 6 & 63 Securities License State of Minnesota
References available on Request
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