Customer Service Sales

Demetria Adams

Email: ********@************.***

Address:

City: Atlanta

State: GA

Zip: 30314

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain a rewarding position with a company that will best utilize my previous experience and skills to meet business objectives and support commitments to customer service, employment development, and continuous improvement

Educational Background:

High School Dipolma from Booker T. Washington H.S., Atlanta GA 1/2001 to 6/1999 (General Studies)

Job History / Details:

Career Overview

To obtain a rewarding position with a company that will best utilize my previous experience and skills to meet business objectives and support commitments to customer service, employment development, and continuous improvement

Core Strengths

Telephone inquiries

Invoice processing

Telecommunication skills

Adaptability

Conflict resolution

Courtesy demeanor

Energetic attitude

Quick learner

Active listening skills

Customer Service expert

POS system expert

Opening/closing procedures

10-key

Microsoft skills

Filing

Work Experience

October 2012 to 10/8/2012 12:00:00 AM

Metro PCS Atlanta, Ga

Customer Service Rep.

Create a very positive sales/buying experience for the customer

Identify customers needs and provide information about the benefits of our service that can meet those needs

Professionally and clearly explain and demonstrate our products, services, features and benefits relating to the customers needs, as well as, being able to troubleshoot customer service questions to help resolve all customer problems/concerns

Maintain files of existing and potential customers

Maintain floor stocking levels, displays

Perform sales tracking and related reports.

Insure that all company policies are followed. Accepting payments on customer accounts and doing exchanges/upgrades correctly.

Balancing/reconciliation of cash drawer to meet company standards.

Perform customer services activities, as required.

June 2007 to June 2008

Flextronics Atlanta, Ga

Customer Service Rep.

Provide technical support to AT&T customers

Completed on-site warranty exchanges for customers

Troubleshoot customers cell phones for better service

Maintain daily inventory

Attended weekly conference calls to ensure a better experience for AT&T customers

Work with various AT&T systems to assist customers

Train new employees

Follow up with customers regarding their service

May 2005 to June 2008

Avis Car Rental East Point, Ga

Driver/Dispatcher

Responsible for the transfer of rental cars to various locations.

Secure rental vehicles as well as establish temporary insurance.

Assist customers with roadside assistance orders.

Prepare paperwork and accept payments for services rendered.

Inspect rentals upon return to insure guidelines have been followed

April 2004 to May 2005

The News Group Atlanta, Ga

Clerk

Opened and closed accounts with major distributors.

Trained new employees in compliance with company policies and procedures.

Purged periodicals and maintained daily logs accurately and efficiently.

Order Pull

Scan returns and apply credits to customers account

Educational Background

1999 Booker T. Washington H.S. Atlanta, Ga

General Studies

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