Customer Service Management

.

Alex Dornback

Experienced IT Executive

ALEXANDRE DORNBACK

***** ********* **.

Del Mar, CA 92014

Cellular 858-***-****

****@***********.***

PROFESSIONAL HIGHLIGHTS

Dynamic executive IT professional with track record of successes in team development,

leadership, customer relationship management, negotiations, project management, and

implementation of large complex global IT projects. Expertise in application development

life cycle and architecture, data resource management, and information technology

infrastructures. Excelled in several high profile project advisor roles for global

corporations involving IT systems implementations. With 15 years of experience in

software, software engineering, software development, software architecture, software

development methodology and practices, web, Internet, intranet, distributed application,

client/server, object-oriented analysis and design, requirements analysis and modeling,

data modeling, and database design. Progressed through analytical and applications work to

senior management positions. Held positions with management responsibility, including

training, for up to 12 employees engaged in computer applications development, data center

operations, and related activities.

QUALIFICATION HIGHLIGHTS

Facilitated upgrade initiative of several hundred servers and tens of thousands of

computer systems for military bases outside the continental U.S. to current hardware and

software specifications, providing for exponential increases in efficiency, reliability

and capabilities.

Developed and maintained complex applications to deliver data-driven content to Web

users.

Designed and implemented dynamic web architecture coupled with financial management

desktop applications to meet demanding needs of the global commodities market managers.

Developed and implemented several applications to track, report, execute and audit the

transfer of several terabytes of data across secured tunnels across the internet,

providing for a data center relocation for the entire County of San Diego.

PROFESSIONAL EXPERIENCE

Project Management

Connected remote sites to central network system to allow direct transfer of data.

Demonstrated high quality, results-driven, prompt, and professional customer service and

support to instill confidence in technical advice and directions.

Successful feedback years later on systems put in service by my team.

Infrastructure Management.

Increasing server capacity without increasing cost.

Implement and test highly complex software for creating virtual servers

Cost analysis showed a reduction of $800,000 in server related expenses.

Security Practices

Create and deploy security procedures to protect system integrity.

Performed and tested lockdown security checks of servers and networks to verify superior

protection and compliance with corporate procedures.

With developed security lockdowns in place hacks of system were unsuccessful.

CAREER HISTORY

Sr. Information Management & Technology Consultant - 2007 to 2009

BearingPoint, Road Warrior, Various

Information Technology Contractor - 2006 to 2007Apex Systems, San Diego, CA

Director of Information Technology - 2004 to 2006Resorts West, Stateline, NV

Sr. Technical Web Administrator - 2000 to 2002Sharp Healthcare, San Diego, CA

Sr. Application/Web Developer - 1999 to 2000National Datamax, Rancho Bernardo, CA

Various Positions & Duties -

1998 to 2004King Schools, San Diego, CA

Sr. Web Engineer - 1995 to 1997Eastern Connecticut State University, Willimantic, CT

EDUCATION

Certificate, Law Enforcement - 2009

San Diego Miramar College, San Diego, California

California Commission on Peace Officer Standards & Training Law Enforcement Academy.

San Diego Regional Public Safety Training Institute, class 80.

COMPUTER CERTIFICATIONS

VMWare Certified Professional, VMWare 2008. VMWare Infrastructure 3 Certified

Professional Certificate

NEC IMX PBX Product Certification, NEC Unified Solutions 2006

NEC IPX PBX Product Certification, NEC Unified Solutions 2006

NEC IPX-T PBX Product Certification, NEC Unified Solutions 2006

CERTIFICATIONS

P.O.S.T. Basic Certificate, California Commission on P.O.S.T., San Diego, California

2009. California Commission on Peace Officer Standards & Training Certified Law

Enforcement Peace Officer Academy Basic Certificate.

P.O.S.T. Non-Lethal Chemical Agents Certificate, California Commission on P.O.S.T., San

Diego, California 2009. California Commission on P.O.S.T. PC 12403 Non-Lethal Chemical

Agents Certificate.

First Aid / C.P.R. Certification, EMS Authority / American Heart Association, San Diego,

California 2009 to 2012. PC 13518, CC 22100008, CCR 22.100020 First Aid / C.P.R.

Certification.

SEMINARS

VMWorld 2008, VMWare, Las Vegas, NV 2008. International Virtualization conference and

seminars, hosted by VMWare in Las Vegas, Nevada.

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