Administrative Assistant Customer Service

Evelyn Rosaly

Email: ********@*************.***

Address:

City: Belleville

State: NJ

Zip: 07109

Country: USA

Phone: 973-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Medical Billing Specialist - Collector - Administrative Assistant

Educational Background:

High School Dipolma from Essex County Vocational and Technical High School, Newark NJ 1/2001 to 6/1996 (Health Care)

Job History / Details:

Professional Summary

Medical Billing Specialist - Collector - Administrative Assistant

Skill Highlights

Patient referrals

Familiar with commercial and private insurance carriers

Insurance and collections procedures

Understands insurance benefits

Records maintenance

Office management

Strong work ethic

HIPAA compliance

Strong planning skills

Excellent problem solver

Resourceful and reliable

Leadership skills

Team player with positive attitude

Office support (phones, faxing, filing)

Accomplishments

Ensured a smooth operation by supporting team.

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment

Professional Experience

October 2001 to Current

Elizabeth Avenue Chiropratic Center Elizabeth, NJ

Office Manager

Performed quality control of the data entry system to verify that claims and payments were posted correctly.

Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.

Recorded and filed patient data and medical records.

Precisely completed appropriate claims paperwork, documentation and system entry.

Carefully reviewed medical records for accuracy and completion as required by insurance companies.

Professionally and courteously verified appointment times with patients.

Strictly followed all federal and state guidelines for release of information.

Scheduled patient appointments.

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

Managed collections claims for unpaid bills against the estates of debtors.

Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.

Confirmed patient information, collected copays and verified insurance.

Completed appeals and filed and submitted claims.

Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.

June 2000 to October 2001

Verizon Communications Elizabeth, NJ

Sales and Customer Service Representative

Documented all customer inquiries and comments thoroughly and efficiently.

Recommended and helped customers select merchandise based on their needs.

Checked that appropriate changes were made to resolve customers' problems.

Informed customers about sales and promotions in a friendly and engaging manner.

Education and Training

1996 Essex County Vocational and Technical High School Newark, NJ

GED Health Care

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