Training Quality Assurance
Resume:
Email address
**.********@*********.***
First Name Middle Last Name Suffix Maiden Name
Lisa Seaman Anderson N/A
Work Phone & Ext Toll Free Phone Fax Phone Home Phone
Cell Phone Pager Personal Web Site Address
Secondary E-mail
****@***********.***
Address City, State
Zip
1050 Bluff Pass N Chaska MN 55318
Month/Year Hired Month/Year Left Total Years with Company
Jan 1993 Nov 2001 9
Office Division Title
St. Charles Administration Select
Country Other Employment Details
(Previous positions, duties, or fun info)
United States
Worked within the parent company at the international training headquarters as an
internal consultant. Progressive experience in the People organization from Staff
Instructional Designer to Organizational Development Manager. Coached and developed other
consultants, cultivated customer relationships and managed complex, high-risk projects
including team resources, budget and the overall quality assurance process
Company Name Position
Lion Leaders Leadership Coach and Consultant
Company Web Site
http://lionleaders.com
Company Size (employees) Est. Company Revenue Industry
1-10 Consulting
Do you hold any professional certifications?
(Separate with commas)
Management Effectiveness Coach, Ideal Coaching Academy Minnesota, 2004
Organization Transition Facilitator, William Bridges, 2001
Management Development Trainer, Arthur Andersen, 1998
Dialogue Facilitator precursor to Crucial Conversations, Vital Smarts, 1998
Team Management Instrument Facilitator Team Management Systems, 1998
Adventure Facilitator - low ropes, Arthur Andersen, 1995
M.S., Human Resource Development/Training, St. Cloud State University, 1992
B.S., Business Administration, University of South Dakota, 1988
Other Current Employment Details
(Description of Position)
Lisa has a passion for developing leaders at all levels for business and community
organizations across a variety of industries. With more than 15 years as a consultant,
facilitator and coach Lisa has the skills, experience and instinct to help leaders exceed
their goals.
Throughout her career, Lisa has brought her high energy and enthusiasm to help
individuals and organizations to achieve higher levels of success. At Best Buy Lisa
designed and implemented the Ethics training for the companies 200 corporate officers
which helped the company win the Minnesota Business Ethics Award, and launched the
Emerging Leader program. While with Arthur Andersen Lisa managed a variety of strategic,
high-level projects and successfully managed relationships with leaders at all levels of
the organization. Most recently Lisa led a national team at McGladrey, a 7,600+ person
accounting firm, in creating a culture of developing leaders. In this role Lisa worked
across business lines and with many of the senior leaders to set and implement the
strategy.
Approach:
Lisa has a keen intuitive ability to quickly identify the root cause of issues that are
blocking effectiveness. She is a natural leader and communicator who enables her clients
to define their values and to create alignment between these values and their actions. Her
style is direct and forthright as she challenges paradigms to achieve the desired
outcomes. Her specialty is to assess the interpersonal relationships within an
organization and develop strategies with her clients to build relationships, resolve
conflicts, capitalize on strengths and mitigate risks. Through a unique partnership, she
helps create practical and innovative solutions that lead to powerful results.
Birthday Marital Status Spouse's Name Anniversary
Sep 8 Married Kurt 11/06/1993
Children's Names & Ages
Dylan 11yrs
Payton 8 yrs
c Copyright Andersen Alumni Association 2012. All Rights Reserved.
Lisa_Seaman_Anderson.doc
Professional Summary
Proven leader seeking an opportunity to apply fifteen years of experience in performance
management and organization development to transform an organization to meet the demands
of an ever-changing workforce and economy. As a strategic leader, assesses both internal
and external pressures to recommend and implement practical solutions that will meet both
long term and short term needs of the organization. Excellent project/process manager with
expertise in:
Leadership Development and Coaching
Organization Development
Instructional Design/Training Development
Training Delivery and Facilitation
Professional Experience
RSM McGladrey, Bloomington Minnesota, 2006 to 2008National Human Resources Director of a 7,600+ person, 120 office organization responsible
for developing and implementing strategies to recruit, retain and advance high performing
and high potential employees. Assessed current state, defined future state and created a
strategy based upon data analysis to solve the issues related to retaining women in the
accounting profession. Established leadership support and strengthened infrastructure to
implement strategic programs that will develop female leaders at every level of the
organization. Served on the team responsible for developing and implementing strategies to
enhance the employee experience.
Clarity Leadership, Chaska Minnesota, 2005 to 2006
Owned and operated leadership coaching and consulting firm focused on helping leaders in
business and the community to align their behaviors and practices with their values.
Designed programs to support leaders and business owners in balancing their professional
and personal goals. Developed strategic alliances, identified as a leader for various
community organizations and worked with clients in private organizations, non-profit and
government.
Best Buy Corporation; Richfield Minnesota, 2003 to 2005Leadership Development Manager promoted four months after joining the company to lead the
Executive Development team. Coached individuals to obtain successful results and managed a
maxtrixed team to design, develop and implement performance enhancement solutions to the
organization. Worked directly with the Vice-President of Human Capital and Leadership to
develop cross-functional relationships to implement vendor-led leadership program.
HCS Consulting; Illinois and Minnesota, 2002 to 2003
Started this Human Capital Services Consulting practice to help organizations achieve
results through people. Became licensed to use the Profiles International Suite of
Assessments. Immersed in a nine month coaching training and became a Certified Management
Effectiveness Coach
Arthur Andersen/Andersen Consulting; St. Charles, Illinois, 1993 to 2001
Worked within the parent company at the international training headquarters as an
internal consultant. Progressive experience in the People organization from Staff
Instructional Designer to Organizational Development Manager. Coached and developed other
consultants, cultivated customer relationships and managed complex, high-risk projects
including team resources, budget and the overall quality assurance process
Leadership Development and Coaching
Coached leaders in a variety of organizations and industries to help them resolve their
organizational issues. Have a keen intuitive ability to quickly identify the root cause of
issues that are blocking effectiveness. Created practical and innovative solutions that
lead to powerful results. Accomplishments include:
Designed and delivered leadership development workshops for 18 high potential women
Executed peer coaching program for high potential female leaders across the country
Implemented mentoring circles program for external client servers of a 7,600+
organization
Design, develop and facilitate leadership development program for 30 high potential
leaders
Facilitate sessions of the Leadership for Women program at North Hennepin Community
College
Designed and facilitated successful long range planning process for government agency
Coached numerous leaders to achieve their professional and personal goals
Designed, developed and managed the ethics training program for 150 Officers at Best Buy
Implemented ethics training roll-out to 4,000+ individuals across the organization
Developed and implemented the process to identify top talent for a 15 month long
leadership development program at Best Buy
Managed an enterprise-wide leadership development program, which involved 7 executive
sponsors, including the CEO, 30 managers and directors within the organization.
Created a women s leadership framework to retain top female talent
Defined the leadership and skills training program for retail field leadership
Designed and implemented a global leadership forum for 60+ top leaders
Participated in The Conference Board Global Leadership Development Working Committee
Design and facilitate numerous leadership workshops
Organization Development
Collaborated with individuals and teams at all levels of the organization to improve
effectiveness and performance. Assessed current state through designing surveys, leading
focus groups and analyzing secondary data. Defined desired state through stakeholder and
customer assessment and market analysis. Accomplishments include:
Led cultural change initiative to retain highly talented individuals for a 7,600+ person
organization
Established leadership commitment and accountability by communication performance
measures and results
Created communication vehicles to support strategic initiatives
Created infrastructure to support local retention initiatives for 120 locations
nationally
Assisted in implementing an engagement survey to identify top engagement issues
Identified programs to enhance the employee experience
Led company-wide team of Human Resource Directors to determine solutions to better manage
performance
Improved exit interview feedback and process to obtain better turnover data for 7,600+
person organization
Led competency initiative for industry professionals for global organization
Developed communication/change plan for new evaluation system for 2,000 partners
worldwide
Developed change management strategy for sales reporting technology impacting 2,000
partners and 300 support staff
Planned and implemented roll out of performance management program for 600 training
center employees completed on time and within budget
Designed and developed organizational performance measurement system for 350 person
organization
Developed change strategy for implementing U.S. strategic initiatives
Led strategic planning initiative for 30+ person technology group
Facilitated process mapping sessions to assess current and desired state
Created process improvement model as part of the TQM effort for 80,000 person
organization
Implemented Total Quality Management program for 200+ person organization
Consulted numerous teams through continuous improvement process
Instructional Design
and Training Development
Designed performance enhancement interventions using a variety of media including
computer and Internet-based training and instructor-led and experienced-based learning.
Assessed needs, collaborated with subject matter experts to design and develop training,
and analyzed training effectiveness. Managed budget, timeline and resources on multiple
projects. Incorporated stakeholders into development process to ensure successful
implementation. Designed and developed the following:
Mentoring Circles program for supervisors and managers
Creativity/Break Through Thinking for managers within 80,000+ organization
Performance Appraisal training for 600+ training center employees
Customer Service curriculum for 600+ training center employees
Internet Training curriculum for 2,500+ business consultants
Object Oriented Technology curriculum for 4,000+ system consultants
On-line Help system for virtual reality support tool
Total Quality Management training for 8,000+ consulting managers
Continuous Improvement training and support tool for 80,000+ consulting organization
Project Management Fundamentals for senior managers in 80,000+ organization
Interactive Video program for machine instruction for plant employees
Empowerment Workshop for Vice Presidents of a financial institution
Various leadership workshops for multiple industries
Training Delivery and Facilitation
Instructed numerous courses to enhance performance. Consistently achieved ratings between
4.25 and 4.75 on five-point scale. Certified with experience to facilitate and/or instruct
the following programs:
Leadership workshops
Teambuilding workshops
Consensus building sessions
William Bridges Leading Organization Transition
Vital Smarts Dialogue precursor to Crucial Conversations
Interviewing Techniques
Human Resources in Our Business
Creativity/Break Through Thinking
Meeting Planning and Facilitation
Presentation Effectiveness
Performance Management/Appraisal and Professional Development training
Flexible/Alternative Work Arrangements
Total Quality Management/Process Improvement
Team Management Systems/Team Management Instrument
Adventure Training
Education
Certified Management Effectiveness Coach, Ideal Coaching Academy, 2004
M.S., Human Resource Development/Training, St. Cloud State University, 1992
B.S., Business Administration, University of South Dakota, 1988
Community
Leadership Activities
Serving on the Boundaries Task Force for District 112 School Board
Co-Chair Coaching Special Interest Group American Society for Training and Development
Board Secretary Chanhassen Area Chamber of Commerce
Member Carver County Health Partnership Action Team
Director Miracles of Mitch Foundation
Published Seeking Balance: Finding Harmony Article in Carver County papers
Published Ethics Article in the Minnesota Organization Development Network Newsletter
References
Available upon RequestLisa Seaman Anderson
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Lisa Seaman Anderson
1050 Bluff Pass N; Chaska, MN
**.********@*********.***
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