Manager Management
Resume:
Email address
****************@*****.***
First Name Middle Last Name Suffix Maiden Name
Carol E Fitzgibbons
N/A
Work Phone & Ext Toll Free Phone Fax Phone Home Phone
Cell Phone Pager Personal Web Site Address
Secondary E-mail
************@**********.***
Address City, State
Zip
4848 North Hoyne Chicago IL 60625
Month/Year Hired Month/Year Left Total Years with Company
Feb 1999May 2002 3.5
Office Division Title
Albuquerque Tax Senior Manager
Country Other Employment Details
(Previous positions, duties, or fun info)
United States
I worked in the Human Capital Consulting practice in the Tax Division. I was in the
People Strategy group, where I partnered with clients to address a wide range of human
resources, talent management and organization effectiveness challenges.
Company Name Position
BPI group Director, Organization & Talent Solutions
Company Web Site
http://www.bpigroupus.com/
Company Size (employees) Est. Company Revenue Industry
251+ Select One Consulting
Do you hold any professional certifications?
(Separate with commas)
SPHR
Other Current Employment Details
(Description of Position)
I partner with clients to address a wide range of human resources, talent management and
organization effectiveness challenges.
Birthday Marital Status Spouse's Name Anniversary
Select Select Select
Children's Names & Ages
c Copyright Andersen Alumni Association 2012. All Rights Reserved.
Carol Fitzgibbons Resume_Nov2011.pdf
Carol Fitzgibbons, Page 1
Carol Fitzgibbons
4848 North Hoyne Ave., Chicago, IL., 60625
Phone: 773-***-****; email: ****************@*****.***
over 3 years to align goals with strategy, enhance leader and manager skills, and
improve employee
PROFESSIONAL PROFILE
Results-oriented OD/HR professional with 20+ years experience partnering with leaders to
improve organization
effectiveness, align strategy, drive large-scale change, enhance team effectiveness, and
develop leaders and
individuals. Background includes consulting and internal organization development and
human resources
positions in a wide range of industries, and adjunct faculty positions in award-winning
MBA programs. Recognized
strengths in relationship building, influencing, communications, problem-solving and
project management. Highly
skilled facilitator, coach, mentor and teacher. MSHR; SPHR.
engagement scores through cascaded goal setting, communications, teambuilding, and
coaching .
PROFESSIONAL EXPERIENCE
BPI group
Jan 2010 PresentDirector, Organization & Talent Solutions Practice
Partner with clients to deliver results and drive change through a wide range of
organization & talent solutions.
Direct complex consulting projects that deliver high-impact results. Play an integral
role in developing the firm
through business, practice and people development. Sample accomplishments:
Organization Effectiveness . Partnered with leaders in several groups at a global
Foodservice Retailer to
assess organization effectiveness and design new structures & roles to deliver better
business results.
Talent Development. Designed and delivered learning solutions for several organizations
to enhance
coaching, communications and strategic thinking capabilities.
Strategy Alignment. Partnered with HR VP at a nationally recognized hospital to identify
high -impact HR
strategies and align the HR organization to increase effectiveness and efficiency.
Kraft Foods Jul 2008 Jan 2010
Associate Director, Organization Development
Partner ed with leaders to improve leadership, team and organization effectiveness.
Sample accomplishments:
Organization Effectiveness & Change Management . Led organization effectiveness/ change
management
for global HR Transformation and Cheese Business Unit Integrated Business Planning
redesign .
Leadership & Team Development . Partnered with leaders in Corporate & Legal Affairs,
Marketing Services,
Engineering, Procurement, RD&Q and HR to align strategies, redesign organization
structures, enhance
leadership team effectiveness, improve cross-functional collaboration and assimilate new
leaders .
Career Development. Developed comprehensive career experiences model and intrane t site
for global
Manufacturing function to increase employee ownership of career development.
Capital H Group Sep 2003 Jul 2008
Senior Manager, Human Capital Consulting
Partnered with clients to deliver results and drive change through a wide range of
organization & talent solutions.
Led complex consulting projects that delivered high -impact results. Played an integral
role in developing the firm
through business, practice and people development. Sample accomplishments:
Organization Transformation . Partnered with $2.5 billion tool distributor to transform
Field Sales structure,
roles, processes, and talent ; resulted in 15 year high in sales and 30% reduction in
franchisee turnover .
Designed organization structure, roles, processes and tr aining to improve customer
service in large Native
American Tribe s Housing Dept; resulted in 3-fold increase in housing service requests.
Strategy Alignment and Team Effectiveness. Partnered with key department of global
foodservice retailer
Carol Fitzgibbons, Page 2
Performance Management . Helped national fitness company implement customer -focused
brand strategy
through targeted goal setting, performance management and pay for performance; effort
contributed to
improved customer attraction and retention.
Leadership Development/ Succession Management . Designed succession management process es
for two
high profile hospital system s to build leadership capability and mitigate risk. Assisted
agricultural equipment
manufacturer in building leadership capabilities through leadership assessment, coaching
and training
Training Strategy. Guided Training Director of pharma ceutical company through
development of 5-year
training strategy to enable rapid business growth and double size of workforce .
Talent Management. Helped start -up consulting firm build talent management
infrastructure (including
competencies, career path, performance management process, selection tools, and mentoring
program) to
enable growth of workforce from 10 to 200 employees in 3 years.
Deloitte & Touche/Arthur Andersen Feb 1999 Aug 2003
(Joined Arthur Andersen Human Ca pital practice in 1999 ; purchased by Deloitte in 2002
).
Senior Manager, Human Capital Solutions Practice
Led complex consulting projects and business development efforts. Sample accomplishments
:
Change Management. Provided government agency with HR, training, and change management
support to
outsourc e operation ; transitioned to vendor on time with minimal operational
disruption.
Competency -based Selection . Created competency -based selection tools and delivered
training to help
Grants department of major public university improve talent selection and retention .
Management Development . Designed and delivered training for managers at electric utility
to maintain
employee morale and mitigate retention risks during merger integration period.
Training Design and Delivery . Designed and delivered consultant training programs that
were credited with
increasing entry-level consultant productivity, engagement and retention .
Ernst & Young Jul 1997 Jan 1999
Manager, Human Capital Consulting Practice
Consulted with clients to improve organization effectiveness and drive ch ange. Projects
included HR
transformation in a financial services institution, change management on ERP
implementations for manufacturing
companies, and process redesign for the HR department of a university -based health care
system.
Commonwealth Edison Company Mar 1991 Jul 1997
Held a number of progressively responsible positions in HR function of this Midwest
electric utility .
EDUCATION
MS, Human Resource Manag ement, Loyola University, 1997
BA, Psychology, Minor in Business, Indiana University, 1988
ADDITIONAL CREDENTIALS
Faculty Member, Loyola University Graduate School of Business, Healthcare MBA program,
2008-present
Faculty Member, Lake Forest Graduate Sch ool of Management, 2004 -2009
SPHR (Senior Professional in Human Resources Certification ), 1999
Certified in: HBDI, Hogan, Lominger tools, Prosci Change Management, DDI selection
tools, and others
Authored articles and participated in speaking engagement on human capital management
Board & committee positions, Human Resource Management Association of Chicago (HRMAC)
2002 -present
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