Customer Service Sales
Resume:
Soroya Smith
Email: ********@**************.***
Address:
City: West Palm Beach
State: FL
Zip: 33412
Country: USA
Phone: 561-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Enthusiastic Customer Service Representative who follows policies and procedures, while offering high levels of customer satisfaction. Well rounded with strong communication skills, sales experience and a deep knowledge of the banking industry.
Educational Background:
High School Dipolma from Palm Beach Gardens, HS, Palm Beach Gardens FL 1/2001 to 6/1983 (General)
High School Dipolma from Bauder College, Palm Beach Gardens FL 1/2001 to 10/2012
Job History / Details:
Summary
Enthusiastic Customer Service Representative who follows policies and procedures, while offering high levels of customer satisfaction. Well rounded with strong communication skills, sales experience and a deep knowledge of the banking industry.
Highlights
Cash handling expertise
Exceptional customer service
Advanced clerical knowledge
Sales expertise
Strong account analysis skills
Compliance, banking laws and regulations
Practiced knowledge of bank security systems
Safe and vault operation
Self-sufficient
Reliable
People-oriented
Flexible
Approachable
Team player
Excellent time management skills
Highly customer service-oriented
Basic administrative knowledge
Detail-oriented
Staff training and development
Accomplishments
Promoted to Teller Manager based on superior performance.
Consistently achieved an excellent balancing record while making over 175 percentage of goal in cross sells for the year.
Experience
September 2009 to Current
Seacoast National Bank Palm Beach Gardens
Teller Manager
Opened new customer accounts, including checking, savings and lines of credit. Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer change orders. Organized, stocked and maintained the teller window area.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement. Maintained confidentiality of bank records and client information. Processed exchange and foreign currency.Documented all customer inquiries and comments thoroughly and efficiently.
Scheduled, managed opening and closing times for the staff at the banking center. Rapidly and efficiently prepared customer change orders.
Coordinated daily cash reconciliation. Trained employees on cash drawer operation.
August 2009 to September 2009
Seacoast National Bank Palm Beach Gardens, FL
Branch Specialist
Opened new customer accounts, including checking, savings and lines of credit.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Maintained friendly and professional customer interactions.
Delivered prompt, accurate and excellent customer service.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
December 2007 to August 2009
DiCicco's Commercial Cleaning Services West Palm Beach, FL
President/Owner
Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Served as corporate liaison between the finance, IT and marketing departments.Negotiated pricing with vendors regarding wholesale billing and marketing procedures, decreasing monthly costs by 15 percentage .Provided efficient customer service to clients.Created company's first employee manual including training and development, tracking of all off-site cell phones, computers, copy/fax machines and jobsite plans.Processed accounts receivable and accounts payable.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Developed new customer relations through telephone contact and sales activity.Prepared meeting minutes, edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
February 2006 to December 2007
Financial Investment Network Palm Beach Gardens, FL
Financial Planning Coordinator
Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Organized charts regularly in accordance with investment policy and procedures. Facilitated organized record retrieval and access by maintaining filing system for all clients. Verified and logged in deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiries.Prepared and drafted all outgoing correspondence in a timely manner.Communicated with clients via phone, email and in person to insure understanding of the right investment product.
October 2003 to December 2005
IronStone Bank Palm Beach Gardens, FL
Teller Supervisor
Managed opening and closing times for the main branch.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Established new customer accounts including checking, savings, lines of credit and loans.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Organized, stocked and maintained the teller window area.
Processed quarterly Vault and ATM audits with a zero error rate.
Processed cash withdrawals.
September 2002 to October 2003
SouthTrust Bank Palm Beach Gardens, FL
Teller Supervisor
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Organized, stocked and maintained the teller window area.
Prepared daily branch over and short report .Processed quarterly Vault and ATM audits with a zero error rate.Processed cash withdrawals.
Trained employees on cash drawer operation.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Handled various accounting transactions.
January 1986 to July 2002
Bank of America North Palm Beach, FL
Sales and Service Manager
Actively recruited and oversaw training for all new branch employees.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Solved unresolved customer issues.
Developed, implemented and monitored programs to maximize customer satisfaction.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Interviewed, hired and trained new quality customer service representatives.
Trained staff on operating procedures and company services.
Provided detailed monthly departmental reports and updates to senior management.
Provided accurate, specific and timely performance feedback for CSRs.
Identified individual development needs with appropriate training.
Provided a high level of product and leadership support to representatives and clients.
Education
1983 Palm Beach Gardens, HS Palm Beach Gardens, FL
High School Diploma General
1985 Bauder College Ft. Lauderdale, FL
Associate of Arts Business Administration
Associate's Degree in Business Administration
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