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Customer Service Quality Assurance

Location:
Harrison, OH
Posted:
October 07, 2012

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Resume:

Ronald Lankert

Email: aborxv@r.postjobfree.com

Address: ***** ******** **

City: Harrison

State: OH

Zip: 45030

Country: USA

Phone: 513-***-****

Skill Level: Management

Salary Range: 40

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

iRonald J. Lankert

10108 Simonson Rd i. Harrison, Oh 45030

aborxv@r.postjobfree.com i. 513-***-****

Qualifications Profile

Accomplished, multifaceted production professional with extensive and diverse experience in manufacturing, engineering operations and project management.

Proven ability to plan, administer, coordinate and execute successful engineering and maintenance processes/procedures.

Consistent, well-organized and dependable performer with the flexibility to adapt to constantly shifting priorities and industry products.

Demonstrated ability to improve processes, analyze complex issues, develop solutions, motivate teams, and attain major company goals.

Productive contributor to team projects and self-managed tasks, with the ability to successfully deliver multiple concurrent projects under the tightest deadlines.

Professional Experience

Hi-Tek Industries Inc-Mason, OH 04/12 to 09/12

Plunge EDM Machinist

Operating plunge EDM machines in various processes in the manufacturing of high tech turbine/jet engine parts. Responsible for first line quality checks. Maintain a high level of accuracy to .0001a. Requires close attention to detail. Any mistake would cost company thousands in rework and revenue.

BAE Systems- Fairfield, OH 12/07 to 03/12

X-ray Certified MIG Welder II

Welding of all types of government armored vehicles to include certification to weld aluminum. Check dimensions for accuracy and parts for correct location. First line Quality Assurance inspections in all aspects of production. Inspect each operation for precision fit and weld. Maintain highest levels of safety and on time delivery of quality vehicles.

Edwards Products-Forest Park, OH 06/07 to 12/07

Certified Aluminum Welder

Fabricated various Al projects ranging from simple handrails to complex jet engine repair platforms. Handrails varied from MIG welded 11 gauge Square tube to TIG welded schedule 40 1 1/2a pipe. Work platforms were of heavy gauge Al wide flange beam and a diamond deck plate. All had to be held in strict 1/16a tolerances. Also served as QA on these projects.

Armor Holdings Fairfield, OH 11/06 to 06/07

X-ray Certified MIG Welder II

Welding of all types of government armored vehicles. Check dimensions for accuracy and parts for correct location. First line Quality Assurance inspections in all aspects of production. Inspect each

operation for precision fit and weld. Maintain highest levels of safety and on time delivery of quality vehicles.

Knauf Fiberglass a Shelbyville, IN 11/03 to 11/06

Selector/Packer

Undertake production of diverse fiberglass products, with input throughout entire manufacturing lifecycle, and responsibility for ensuring highest levels of product quality and operational safety. Communicate pick-up times for completed products, coordinate materials needed to complete assigned

projects, and liaise with other departments regarding schedule changes and product transportation. Operate several fiberglass rolling machines, with responsibility for maintaining optimal levels of workmanship, and adhering to specified operating, material handling and quality assurance policies and procedures. Provide comprehensive training to new production assistants in all aspects of fiberglass product manufacture, quality and safety.

Consistently deliver products in compliance with strict timeframe and quality parameters, ensuring customer satisfaction and repeat business.

Ryobi Die Cast a Shelbyville, IN 08/01 to 11/03

Die Maintenance Finisher Grade 8.0

Oversaw and resolved all problems occurring within plant, with responsibility for ensuring minimal downtime. Performed multiple tasks, including die refurbishments, changing core and ejector pins, welding surfaces and finish grinding in accordance with original specifications. Coordinated with die casters and supervisors to maintain detailed records of jobs performed and methods used. Provided comprehensive training to new employees.

Developed strong team with highest number of "end of runs" completed for year to date; consistently stayed ahead of schedule for downtime and repairs.

Maintained high degree of accuracy to produce lowest ever company downtime.

U.S. Department of Defense a Kitzigen, Germany 03/01 to 07/01

Mail Clerk

Performed multiple duties including all aspects of mail handling and delivery. Supervised and trained new soldiers in mail room procedures and standards, in addition to ensuring timely completion of all delegated assignments.

Strategic Support Services Corporation a Europe 01/99 to 02/01

M9 ACE Specialist

Served as member of 4-man team specializing in maintenance, disassembly and reassembly of M-9 ACE vehicles, with responsibility for coordinating military repair schedules with civilian sub-contractors. Liaised with various levels of military structure to complete required tasks, and presented detailed reports to Brigade Motor Officer. Identified and corrected mechanical deficiencies, updated vehicle records and ordered necessary parts to facilitate repairs. Trained soldiers in maintenance techniques, while overseeing security of equipment.

Implemented several innovative maintenance techniques still in use today.

AAFES 06/98 to 1/99

Customer Service Representative

Served as a customer service representative for the Base Exchange in Wurtzburg Germany. The job consisted of handling of day to day operations of the customer service department. Which meant everything from checking out customers to handling customer complaints. The Exchange carried on a program called aSecret Shoppera wherein a aplanteda customer would come to an associate with a problem to see how well an associate would perform. I not only had three in the short tome I was there I scored a10a, the highest, on all three. I received many commendations on my many, outstanding, customer service skills.

Berwind Railway Services Co. a Junction City, KS 07/96 to 05/98

General Line Supervisor

Repaired rail cars of different types to comply with AAR (American Association of Railways) standards. Undertook supervision of unproductive work force, with responsibility for reassigning tasks and improving utilization and implementation of available resources. Trained new personnel and evaluated their progress; training included importance of material management and implementation of company policy. Analyzed and evaluated equipment and performed modifications in order to successfully complete specific tasks. Assessed and integrated complex logistical support issues into daily operations to ensure timely completion of jobs. Presented daily reports to supervisor regarding job progress and line capacity.

Improved efficiency and productivity from 95% (5 cars per week) to 135% (7 cars per week).

Perkey Steel Co. a Colorado Springs, CO 07/95 to 07/96

Welder/Fabricator/Layout Specialist

Fulfilled multiple duties, including operation of welding machines, punch presses, track torches, fork lifts and overhead cranes, with responsibility for ensuring pin-point accuracy for pre-fabricated components. Communicated daily with shop foreman, received materials, checked billing accuracy and verified inventory.

Regal Marine Industries, Inc. a Orlando, FL 02/94 to 06/95

Design Technician

Analyzed and evaluated all items of equipment for potential improvements. Handled complex logistical tasks to maintain production levels. Produced detailed technical reports to justify changes in operations and equipment. Coordinated work encompassing a wide range of maintenance material and management functions.

Professional Training

Certified Welder a SMAW (stick) 1", GMAW (MIG) 1", GTAW (TIG) 1"

Military Service

U. S. Air Force- Jet Engine Mechanic May 1973- September 1976



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