Customer Service Active Directory
Resume:
Justin Dews
Robinson, TX *****
E-mail: ******@*************.***
Website: http://www.dewssolutions.comhttp://www.justindews.com
Phone: m 254-***-****
Objective
My goal is to obtain a dynamic, challenging opportunity that contributes to the
outstanding success of the business via 8 years Information Technology experience from
various global industries.
Qualifications
Extensive background in IT Services support and systems administration.
Patient, conscientious, with strong interpersonal and time management skills.
Ability to communicate technical concepts to non-technical audience.
Strong writing, listening and communication skills.
Ability to maintain high level of confidentiality and ethics.
Great ability to multitask at all times, not just under pressure.
Advanced knowledge and proficiency in various application packages, such as Microsoft and
Linux operating systems, servers and applications.
Proficiency with legacy PBX telephone systems and newer IP telephony systems.
Very strong analytical and troubleshooting skills: software and hardware.
Strong passion for customer service.
Work experience
Dews SolutionsJune 2012PresentPresident / Chief Solutions Provider
Full-service IT consulting firm.
Providing IT solutions to both residential and commercial clients.
Emphasis on providing exceptional turn-around time and customer service.
On The Border Mexican Grill & CantinaAugust 2011June 2012Server / Bartender
Assist guests in order selection by promoting specific menu items and specials.
Coordinate with kitchen staff to ensure timely and accurate order preparation.
Collect payments and balance transactions with receipts.
Prepare specialty mixed drinks and handle bar customer requests.
Informally recognized as Lead Server with responsibility for overseeing opening / closing
and coaching new servers.
MWM Auto Trans. June 2011August 2011Mercedes Vehicle Transporter
Responsible for loading, unloading and proper securing of vehicles on trailer while at
dealership.
Drive used vehicles within Texas to facilitate dealer to dealer trades.
Gary Sherrid PaintOctober 2010April 2011Master Painter's Apprentice
Assist master painter with preparation of structures to be painted.
Paint various structures under supervision of master painter using professional painting
techniques.
Profiles International, Inc. March 2007September 2010Corporate Systems Administrator
Team Player of the Month in February, 2010
Logged all trouble tickets accurately as per the IT department best practices,
maintaining complete documentation of problem cause, impact and resolution.
Prioritized problems, troubleshoot and exercised problem-solving skills.
Assessed and escalated less than 1% of help desk requests appropriately.
Supported applications including Microsoft Office, Microsoft CRM and Sharepoint.
Communicated with the firm and the IT group about support issues.
Developed an understanding of the user environment and maintained technical knowledge.
Followed-up with clients to ensure resolution is complete and timely.
Supported desktops and laptops, workstation/telephone relocations.
Purchased, received, tracked, and maintained hardware equipment.
Administered internal user domain, e-mail and CRM accounts in Microsoft Active Directory.
Installed and administered server applications including Windows Update Services, MS
System Center client monitoring and management, Remote Desktop Services and Exchange e-
mail.
Administered Toshiba CIX 670 legacy PBX phone system with VOIP integration points.
Eagle Technology ServicesOctober 2006March 2007Lead IT Solutions Consultant
Systems administration and desktop support for five Central Texas small business clients.
Strategic planning with President about solutions for clients.
National Lloyds Insurance CompanyMarch 2002December 2005Lead Help Desk Support Technician
Desktop support for roughly 100 on-site and remote employees.
Remote phone support for 400+ agents across the US.
Systems administration of MS Active Directory and Exchange 2003 environments.
Account administration and backup operator for IBM AS/400 system.
Education
Business Management AAS August 2012 Present
McLennan Community College
Working towards Bachelor of Science in Applied Science in Business Administration
Interests
Technology
Cooking
Music
References
References available upon request
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