Customer Service Manager

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ALEXIS ALFARO

*** ******* ****, ****** ******* Beach, FL 32937

Cell 321-***-**** - ********@***.***

EDUCATION:

University of Central Florida Class of 2009

Bachelor of Science,Interdisciplinary Studies, GPA 3.2

Classes taken: Calculus I/II, Biology I/II, Chemistry I/II, Organic Chemistry I/II, A and

P I/II, Microbiology, Pathophysiology, Health Sciences, Financial Accounting, Introduction

to Business, Statistics, and Criminal Justice courses

EMPLOYMENT:

HEALTH MANAGEMENT ASSOCIATIONPharmacy Technician, Registered and Certified by PTCB

November 2005present

IV Admixture and Laminar Flow Hood, glove box

Pyxis and Parx Knowledge and Training

Meditech and Horizon Meds Manager Knowledge and Training

. Deliver medications to Pyxis and refill patient med bins

. Refill Crash Carts and Anesthesia boxes and bill patients

. Check expired medicines and credit back unused patient meds

Medication ordering and stocking, multitasking

Pre-packing bottled medications into unit doses

. Assist and work under the direct supervision of the Pharmacist

Answer phones, data entry skills, take messages for the Pharmacist

Train new employees

PHACTS

Implementation SpecialistAugust 2011 - January 2012Pharmacy Automation and Consulting Technologies

Supervise Carousel delivery/build for Hospital Pharmacies

IT Work Experience: set up/configure Printers, Scanners and PC s

Train Pharmacy staff on the company s Inventory Management Software

Automated Medication Barcode Packaging/Labeling System

Exposure to different Pharmacy Information Systems: Meditech, Epic

Drug Manufacturer Experience: Cardinal, McKesson, Morris Dickson

Continuing Pyxis Experience and Knowledge

Customer Service: Interact with Pharmacy, IT Department, and other Vendors

100% Travel Required

HOLMES REGIONAL MEDICAL CENTERPharmacy Technician II,Registered and Certified by PTCB

January 2009 - August 2011

Continuing Education Coursework

IV Admixture and IV Clean Room

Continuing Pyxis Knowledge and Training

Horizon Meds Manager and SCM Knowledge and Training

CII Narcotic Vault Knowledge and Training

Deliver medications and tube feedings to all hospital areas

Credit back any unused medications

Make various kits RSI, Stemi, Angiomax, Integrilin, etc.

Check for expired medications

Run reports for Pyxis, Large Volume IV s, Loads, Unloads, and Activity reports

Train new employees

SPECIAL SKILLS OR TRAINING:

Microsoft Word, Excel, and Power Point

Windows XP and Windows 7

Experience with multiple workflow interface and Pharmacy software systems

Excellent Customer Service Skills and previous job experience

Typing 60wpm and Data Entry Skills, answering phones, taking messages/orders

Leader, great problem solver, team player, and multitasker,

Exhibits effective written and verbal communication skills

Contact this candidate