Manager Management
Resume:
JEFF BROWN
Email: *****@*****.***
Address: ** ********
City: IRVINE
State: CA
Zip: 92616
Country: USA
Phone: 951-***-****
Skill Level: Director
Salary Range:
Primary Skills/Experience:
P/L, PEOPLE, OPERATIONS MANAGEMENT
Educational Background:
BA IN SPANISH, BS SCIENCE
Job History / Details:
JEFFREY R. BROWN
**************@*****.***
PROFESSIONAL SUMMARY
Highly accomplished results oriented bi-lingual Senior Director with expertise in management, operations, new business development and account management. Driving client satisfaction and top and bottom line results for the organization.
EXPERIENCE and ACCOMPLISHMENTS
PACIFIC DENTAL SERVICES 2011 to Current
Provides administrative leadership support services to dental practices so that the owner dentists can focus performing dental work rather than running a business.
Regional Manager of Operations: Responsible for the management of all locations and staff. Leadership to all sites to ensure the highest quality patient experience. Implementation of marketing plans, process improvement, revenue and profitability targets, organizational communication, adherence to budgets
Achieved revenue and sale/production targets, create and manage annual budgets and strategic business goals/plans for multiple locations within a region; total managed volume of over 22 million dollars
Developed and implemented sales and strategic business plans to ensure revenue and budget objectives are met or exceeded. The entire region achieved 122% growth and 107% profit over goal
Developed best in class teams and developed managers capable of building teams that provide superior service and patient care. Turnover reduced to only 15% vs. 45 % over prior year. Exceeded revenue and profit goals for the entire region to win Region of the Year in 2012 and 2011
Maintained highest satisfaction rating; scored 9.4 out of 10 for all locations, exceeded company benchmark of 8.6 out of 10
AMBIUS, INC. 2010 to 2011
Provides service and sale experiences that enhance business environments, in interior landscaping to offer a broad range of services in our chosen markets of North America, Europe, South Africa, and Asia Pacific.
Vice President/General Manager, California and Nevada: Operational control over Southern California and Nevada markets, directed sales, marketing, national accounts and operational functions of a $100 million organization.
Re-engineered a declining business to deliver cost control and profit attainment by improving productivity by over 30% while reducing cost of goods by 15% and profitability over prior year by 181% or $660,000
Sharply reduced customer terminations by 50% and increased customer satisfaction by 250% by analyzing and reducing staffing needs, improved route efficiencies with elevated service processes increasing customer satisfaction which exceeded budgeted growth by 19%
COMPASS, North America
MORRISON MANAGEMENT SERVICES 2008 to 2009
A world wide contract food management and support services company in Healthcare Services.
Regional Director of Operations Health Care
Directed all facets of contract management food service operations to include restaurants, cafeterias, QSR outlets, Starbucks, catering and fine dining for 22 hospitals in California. Provided leadership to over 22 direct reports and a workforce of over 800 in both union and non-union environments.
Sold and opened 10 new accounts in the past year with added revenue totaling $10 million.
Maintained 100% client retention for a region, managed volume of over $48 million with a profit of $2 million. Increased profitability by 117% from prior year by over $800,000
Implementation of management and staff safety training, full compliance on all safety and regulatory programs, instilled safety as a value and reduced Workers Compensation charges by $347,000
Introduced process improvements and technology that improved productivity while successfully reducing staffing and operating expenses by 27%
ARAMARK 2003 to 2008
A in contract professional services, providing food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world.
District Manager of Retail and Commercial Operations: Served as District Manager for all food service, housekeeping facilities and support, plant operations and maintenance, project, energy and asset management, mailroom and security for multiple business entities.
Increased annual company revenue from $22 million to $25 million in a region of 18 accounts
Exceeded new business growth targets by $1 million with a net profit of over $3 million
Received the ARAMARK Leadership Award for operational excellence
Top 5 in the company for profit growth
SODEXO 1991 to 2003
Leading provider of Quality of Daily Life Solutions in the U.S., Canada, and Mexico, that delivers on-site contract service solutions to Health Care facilities
General Manager Health Care: Lead all aspects for food and nutrition departments, environmental services, linen management, maintenance, plant operations and grounds for multiple healthcare sites. Successfully passed all JCAHO and state regulatory inspections.
EDUCATION
University of Houston, Texas
Post-Baccalaureate of Science in Hotel Restaurant Management
University of Texas, Austin, Texas
Bachelor of Arts in Spanish
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