Customer Service Representative
Resume:
Michael Dsane
Email: ********@***********.***
Address:
City: Oklahoma City
State: OK
Zip: 73170
Country: USA
Phone: 405-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Results-driven with proven ability to establish rapport with clients.Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative. Motivated customer service representative with over three years retail in a fast-paced environment.
Educational Background:
High School Dipolma from Southern Nazarene University, Bethany OK 1/2001 to 1/2012 (Business)
Job History / Details:
Career Overview
Results-driven with proven ability to establish rapport with clients.Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative.
Motivated customer service representative with over three years retail in a fast-paced environment.
Core Strengths
Top sales performer
Telecommunication skills
Adaptability
Conflict resolution
Courteous demeanor
Customer service expertProblem solver
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Work Experience
May 2012 to Current
Hertz Corporation Oklahoma City, OK
Customer Service Specialist
Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
Dedicated to continuously improving sales abilities and product knowledge.
Set up and explained new membership contracts.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Managed quality communication, customer support and product representation for each client.
Educational Background
Southern Nazarene University Bethany, OK
Bachelor of Science Business
Continuing education in Business.
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