Manager Insurance
Resume:
Michael Kenneth Dusenbury
Markham, Ontario
L6B 0N7
E-mail: **********************@*******.***
Home: 905-***-****
Objective:
To obtain full time employment with a determined, strategic & innovative organization.
Summary:
With a complimentary combination of a Honours degree from the University of Guelph, multiple years of Supervisor, Underwriting and comprehensive insurance experience from employment with Gore Mutual Insurance, Aviva Canada, The Economical Insurance Group and CAA Insurance, as well as furthering my education though the completion of the FCIP, CIP and CRM designations, the developed attributes of both proven leadership, qualitative/quantitative analysis and mentorship aptitude have been enhanced and applied throughout my career. Such are supported by meticulous organization with an emphasis on efficiency, as well as sound technical competence. All of these attributes comprise the plethora of skills and abilities to significantly improve operational efficiency and effectiveness.
Educational Accomplishments:
Sept. 2009 to Present: Initiation of the Fellowship Chartered Insurance Professional designation. Nine of ten courses completed (FCIP). Tenth course to be completed September 2012 – December 2012.
Sept. 2009 to April 2011: Completed the Canadian Risk Management designation (CRM).
Sept. 2005 to Dec. 2008: Completed the Chartered Insurance Professional designation (CIP).
Sept. 2001 to April 2005: Graduated from the University of Guelph with a Honours Bachelor of Arts Degree (Major of Sociology).
Sept. 1996 to June 2001: Received Secondary School Diploma from Brother Andre High School in Markham, Ontario. Recipient of the Ontario Academic Scholar Award and University entrance scholarship for academic achievement.
Career Experience:
Note: Letter of Recommendation and Performance Appraisals available upon request.
References:
- Rob Moorehead – McKillop Mutual-Underwriting Manager - 519-***-****
- Jim Roughley – Roughley Insurance – Owner/Operator - 905-***-**** ext. 225
September 2011 – July 2012: Supervisor Personal Lines Underwriting – Gore Mutual Insurance.
Duties and Successes:
Reporting daily to the Underwriting Manager, responsible for a unit of ten Underwriting Staff.Managing, training, coaching and guiding the Underwriting Team on Auto and Property New Business, Renewals, Endorsements, High Value Referrals and Business Case Risks. Responsible for Quarterly Staff Performance Appraisal data analysis, evaluation and delivery of results.Responsible for Quarterly Quality Audit coaching on technical evaluation reviews.Responsible for managing a Broker portfolio of 48 Brokerages for Eastern Ontario (Auto and Property).Responsible for the creation and delivery of weekly and monthly Team Meetings, and Underwriting Calibration Sessions.Created Underwriting Training Module program, delivered to Leadership Team and rolled out to develop new and existing Staff.Responsible for the creation of Brokerage rehabilitation program template to improve performance.Responsible for maintaining and enhancing Eastern Ontario Region Loss Ratio results. Attended off-site Leadership Meetings with Organizational Leaders to review and discuss Corporate and Departmental strategy. Attended Human Resources professional development sessions: Make your Mark in Leadership and Make your Mark in Service. Consistently received exceeding evaluations on personal Performance Appraisals and awarded both personal merit and bonus increases. Perfect attendance to date from employment inception.
June 2010 – September 2011: Senior Underwriting Specialist – Aviva Canada.
Duties and Successes:
Reporting daily to the Manager for all Property and Casualty Underwriting needs including all Auto/Property policies written (New Business, Endorsements and Renewals) throughout Canada.Called upon to provide guidance of both a technical and theoretical nature for less senior individuals in keeping with the organization’s fundamental underwriting philosophies.Called upon to develop mutually rewarding relationships and rapport with key broker partners in further developing Underwriting business objectives.Responsible for managing own complex risk analysis and review for all auto and property policies throughout Canada.Responsible for providing daily Underwriting and technical support to all broker partners.Continuously exceeded both quality and quantity measures as outlined for the role since tenure inception (supported by transaction and phone service audits as documented by Manager).Perfect attendance to date from employment inception (14/06/10).
April. 2009 to June 2010: Team Leader (Underwriting) – Economical Insurance.
Duties and Successes:
Reporting to the Underwriting Manager and Division General Manager, responsible for the daily operation of a unit consisting of 12 employees responsible for all Auto and Property risks.Called upon to provide guidance of both a technical and theoretical nature in keeping with the organization’s fundamental goals and Underwriting philosophies.Responsible for broker management and development in terms of meeting unit and organizational goals; achieved through continuous review, audits and analysis.Responsible for weekly business unit tracking of inventory to evaluate performance, need developments and target any areas of deficit. Responsible for quality assessment via bi-weekly audits of Team transactions and phone call service levels with the primary objective of highlighting areas for development strategies. Required to chair bi-weekly Team Meetings including agenda development, presentation and wrap session. Required to chair monthly Underwriting Meetings including agenda development, presentation and wrap session. Directly responsible for both the growth and development of each individual Underwriter through daily coaching, performance appraisals and career development management.Required to ensure the consistent tracking, development and distribution of unit workflow in order to meet individual, unit and organizational objectives.Called upon to provide insight and analysis in both the improvement and betterment of the organizational structure and environment. Facilitated organization growth objectives in liaison between marketing and brokerage partners.Attended corporate Human Resource Seminar with other organizational Team Leaders 09/2009.Attended corporate Mastering Management Seminar with other organizational Team Leaders 05/2010. Perfect attendance to date from employment inception (18/07/05).
July 2005 to April 2009: Intermediate P&C Underwriter - Economical Insurance.
Duties and Successes:
A graduate of both the ELITE Auto and Property schools obtaining an over 90% success rate.Key contact Underwriter for multiple large brokerages for the organization with the direct responsibilities of managing, maintaining and growing the relationship with these brokerages for the group.Provided with pooling authority for all auto risks (a senior attribute). Nominated by the Management Team to be one of the two primary representatives for initial EnergieTM system implementation and training, a role that requires both expert knowledge of the system itself in an effort to teach and advise other underwriters on its use and requirements.Routinely requested to represent the organization with Team Leaders and Business Development Advisors on broker excursions (specifically focusing on training, education and relationship enhancement).Facilitated and supported Team and employee training in the launch of the organization’s new production operating system (EnergieTM).Consistently depended upon and specifically sought out by our brokerages for knowledge, advice, assistance and training. This is supported via an archive of past correspondence with the brokerages and their members. Depended upon by management to provide results, feedback and methods to improve training, use and understating of the organizations new production operating system.Nominated by GTA Team members as the leader for the New Business Incentive Plan; a role that requires inspiring others in both drawing in and completing both auto and property new business to meet quota figures as determined by the Management Team.Co-founder of the Social Committee, which includes organizing and maintaining event budgets, office social activities, as well as coordination of the office summer event.Maintained a continuous balance of both quantity and quality of transactions completed as represented by both management quality reviews performed and merit awards provided. This was demonstrated by a 98% accuracy rate for all transactions in addition to an average of 55 transactions per day for 2007. These numbers were sustained for the year ending 2008Proven ability to maintain and apply optimal underwriting decision making on all transaction types while handling complex residual market risks.Perfect attendance to date from employment inception (18/07/05).
May 2002 to August. 2004: Policy Service Administrator at CAA Head Office, Thornhill, Ontario (during University).
Duties and Successes:
Daily transaction completion including the updating of policy information, policy maintenance, cancellations and OPCF form creation.Responsible for all forms and registered letters to be processed, reviewed and sent to insured’s and other required individuals. Worked directly with and reported to Team Leaders in an effort to assist with the smooth operation of multiple office requirements including technical use of the computer system, as well as file organization and maintenance.
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