Project Manager Quality Assurance

Akin Iwajomo, PMP

** **** ****** *****, *** ***, Toronto, ON M1P 0B4

T: 647-***-**** E: ********.*******@*****.***

PROFILE

A Senior Business Analyst with extensive experience in application development and deployment, testing, optimizing business operations to ensure variation elimination, cost reduction and business sustainability.

AREAS OF EXPERTISEExpertise: Business/System requirements Analysis, Business Process Design/Reengineering, Business Strategy Formulation, IT Service Management, Testing, Project Management and Business Continuity Planning.Soft Skills: Excellent communication, customer care management and interpersonal skills.Verticals: Financial Services, Business Intelligence and Strategic planningMethodologies/Framework: SDLC, Agile, RUP, IIBA BABOK, Lean Six Sigma, PMI PMBOK, ITIL Framework, ASQ methods, PRINCE II and BCMTools/Technologies: Microsoft Office Suite, ARIS, Optima, SQL, QC, Finacle Core Banking, CRM and E-banking application

EXPERIENCE

Standard Bank (www.standardbank.co.za) Apr 2008 – Oct 2011

Senior Business Analyst /Project Manager, in a financial services institution to manage and support business process improvement, business continuity planning, application development and infrastructure transition projects

Facilitated requirement gathering workshops, Brainstorming sessions and executive stakeholders’ meeting as well as documented the outcomes and translated action plans to business solutionsGathered the business requirements, identified and analyzed gaps, defined existing processes, measured performance of existing process, analyzed the existing process, improved the existing process based on results from the analysis, put new processes in place where the existing no longer met business demands and put controls in place to sustain the gains of the project. Also conducted several User acceptance tests (UAT) and Regression testsDeveloped the process for integrating Finacle Wealth Management System (part of the Finacle Universal Banking Solution – UBS) with the existing CRM application being used by the Asset management and Pensions subsidiariesEmployed the Lean Six Sigma approach to define, simplify and deploy efficient and reusable business processes on a $200 million project that seeks to implement a core banking application (Infosys-FINACLE) across disparate environments and locations on the African continent Increased revenue generated by the various business support departments within the organization by an average of 20% within a one year time frame by deploying the DMAIC approach to reduce service variations, process turnaround time, cut waste, put in new processes, boost performance and reduce processing costUsed Lean methodology to optimize staff productivity by streamlining processes, identifying and redeploying duplicated man power activities and achieving cost saving of $1.4 million over a 6 month period in the Transactional banking spaceCreated and signed off the project charter, developed and monitored the project plan, constituted and coordinated a project team to execute within scheduled time. I channeled changing scope and budget through the Change approval board and got signed approvalProvided quality assurance for business parameter definition for end to end Credit and Loans processes, User Profile maintenance and Role access matrixCoordinated the development and documentation of the disaster recovery plan, call tree and appointed fire wardens for the various bank departments. I also facilitated test fire drills to assess adherence to the organization’s BCM plan

ProjectsCore Banking/Wealth Management system Implementation Project Banc-assurance solution deploymentScored Origination (Transact SM) solution deploymentAccount Management Process design and documentationCACS (Collection Solution)SAP (Financial Control) deploymentAnti-Money Laundry (AML) solution deploymentBankworld internet banking solution deploymentIntegrated Loan Scoring Application System deploymentImplementation of COGNOS MIS reporting applicationBusiness Continuity Management, BCMReengineering of the International Business Centre (Foreign Operations Activities)Redesign of Bulk pay transfer processPoint of Sale (POS) Automation

Oceanic Bank International Plc Feb 2006-Mar 2008

Business Analyst/Project Manager

Achievements:Redefined the strategy for rollout of new branches, developed business cases for the ATM rollout crusade and benchmarked the bank’s branch location strategy against competition to assess the effectiveness of the strategy put in place. ATM revenues shot up by over 100% in a yearApplied various LEAN techniques to optimize the bank’s business processes, developed and reviewed Standard Operating Manuals for the different departments and products. One of such products was rated number one product in the industry for 2 yearsUndertook service quality assessment exercise, mystery shopping and ‘on-the spot checks’ on several service outlets across the country to ensure first in class services were being delivered to customers, staff maintained high standards and also guaranteed customers received service in a conducive and friendly environment. A local Independent Survey Consultant rated the bank No. 2 in service deliverySummarized a series of reports on the quality of service rendered in all service outlets as well as the financial implication for management useWorked extensively on improving the bank’s call centre processes and ensuring that it matched up to best practiceDeveloped Functional System Specification and Business Requirement Specification documents for various products and system application developmentsScreened and analyzed software being proposed by external vendors for the bank’s use and made recommendations to Management on its relevance to the system

Departments/ProjectsStrategic Planning/Branch and ATM Roll-out projectBusiness Process Re-engineering/Lean methods business process optimization projectsCustomer and Quality Management/Service quality assurance projects

Hammco Group Feb 2003- Jan 2006

Business Developer/Analyst

Achievements:Designed a Standard Pay roll system for the organizationDesigned the process for automation of data entry and record keepingDesigned a standard Bid and contractor application processCarried out market survey researches

EDUCATION AND PROFESSIONAL CERTIFICATIONSActuarial Science, Bachelor of Science (Hons.), University of LagosCertified Manager of Quality/Organizational ExcellenceCertified Lean Six Sigma Green BeltPRINCE 2 Practitioner ProfessionalMember, American Society for QualityBusiness Continuity Management Professional, AMBCIInformation Technology Service Management, ITILProject Management Professional, PMP

PROFESSIONAL TRAININGTrain the Trainer for FINALCE core banking application (Infosys/Standard Bank Initiative)Maxwell Leadership Training (Standard Bank Initiative)LEAN Six Sigma Training (Standard Bank Initiative)PRINCE2-Projects In a Controlled Environment 2 (Advantage Learning)Business Process Improvement Methodologies (Lagos Business School) COGNOS MIS reporting application training (Standard Bank Initiative)SAP end user training (Standard Bank Initiative)Change Management Training (Standard Bank Initiative)Project Management Training (Toquay Global)Oceanic Bank Intensive Induction Program (Oceanic Bank Academy)

REFERENCES

Available upon request

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