Management Assistant
Resume:
ALOK KUMAR
Brampton, Ontario
L6P 3A8 Canada
Phone : +1-765-***-****
Email : *********.******@*****.***
Born 05.25.1979 in New Delhi, India
SUMMARY
Good knowledge of application development and solid understanding of software development lifecycle. Proven ability to translate business needs into technology requirements that support company's business objectives. Well experienced in managing software projects and teams. Skilled in installation, configuration and management of routers & switches, Windows/Linux Servers, network monitoring and security assessment tools.
QUALIFICATIONS
2006 – 2011
Interactive Intelligence
Certified in Interaction Center Core Technology, Advanced Handler development, IceLib development, Communit
2005 – 2006
M.S. in Information and Communication Sciences
Ball State University, Muncie, Indiana, USA
2003 - 2005
Advanced Diploma in Business Management
Institute of Management Technology, Ghaziabad, India
2002 - 2004
Master's degree in Computer Science
Maharshi Dayanand University, Rohtak, India
1997 – 2001
Bachelor’s degree in Business
Delhi University, India
2000 - 2001
Microsoft Certification in Systems Engineering (MCSE)
Microsoft
1999 – 1999
Microsoft Certification in Solutions Development (MCSD)
Microsoft
TECHNICAL SKILLS
Good Knowledge
C++, C#, Python
PROFESSIONAL EXPERIENCE
2006 – 2012
Interactive Intelligence Inc. (www.inin.com), Indianapolis, Indiana – Software Engineering and Team Management.
Responsibilities include design, develop, test and support Interaction Center’s Process Automation Designer Server component, IVR Attendant and handlers product lines. Also responsible for providing technical help to support Principal Engineers in resolving customer support issues. Provide technical information to education and documentation teams.
2005 - 2006
Ball State University, Center for International Programs - Graduate Assistant.
Responsibilities included installation, configuration and management of systems and network. Troubleshooting and solving user problems, regular backups, maintaining university's international website and database.
2001 to 2005
International Commission on Irrigation and Drainage (www.icid.org), New Delhi, India - Sr. Data Processing Assistant.
Developed database driven web pages and applications. Was responsible for dataprocessing and desktop publishing of News Updates, Newsletters and Conference proceedings. Did installation, configuration and troubleshooting of servers, routers, Operating System, application software, development tools and latest patches. Responsibilities also included purchase of computer hardware, network switches, routers and maintenance services, initiation of IT based activities, preparing proposals and advancing technical support to user problems.
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