Customer Service Manager

Edward Chrzanowski

Email: *********@********.***

Address: *** ***** ***

City: Mount Ephraim

State: NJ

Zip: 08059

Country: USA

Phone: 856-***-****

Skill Level: Management

Salary Range: 50

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

EDWARD B. CHRZANOWSKI JR

315 Baird Avenue, Mt Ephraim, NJ, 08059. Home/Cell: 856.933.336./240-***-**** Email: ************@***.***

PROFESSIONAL PROFILE

A highly articulate, and innovative individual, who seeks to utilize vast Project Management and technical experience gained during 21 years of mission focused military service and while supporting key government organizations. (Embraces every opportunity to capitalize on sound work ethic, ability to multi-task, and The Pursuit of Excellence.

SUMMARY OF SKILLS and QUALIFICATION Lead a Presidential Travel Team installing communicatins equipment, dealt with local TELCOs (ATT, Verizon,

Windstream, to name a few) and customer service agreements. Installed telephone, data lines at Presidential

trip sites. Vast experience with secure telecommunications equipment, including the Motorola STU-III SECTEL, L3 STE, Multi-Lineand High-Altitude Electromagnetic Pulse phone, AVAYA, call Manager, AMCOM, and Raytheon Enhanced Communication Consoles Managed the operation of radio, telephonic, satellite and data systems supporting the President, Vice

President and First Lady visits to 275 worldwide locations Active TOP SECRET (TS/SCI) security clearance. 20 years of progressive telecommunications experience combining managerial and technical expertise in the implementation and operation of mission critical communication systems worldwide. 14 years of leadership experience; team-oriented management style focused on employee motivation and morale Awarded the Joint Service Achievement Medal for establishing a call processing Matrix for the President increasing efficiency by 80% Managed the White House Communications Agencys 24-hour Secure Voice Switchboard Diverse and extensive knowledge of CCI devices, COMSEC, and Crypto management for all levels of classified communications and IT equipment. Immense experience in the planning, management, installation, and maintenance of terrestrial microwave systems and associated equipment, communication security (COMSEC) and satellite communications equipment Planned, coordinated and managed the installation of 2 Secure Voice Facilities with state of the art equipment Strong personal work ethic and a commitment to competence and integrity Proficient in MS-Office, MS-Outlook, MS-Windows

WORK HISTORY

March 2011 to Present Senior Advisor,Hunter Army Air Field, GA. U.S. Army

Served as the First Sergeant for four months and as the senior Enlisted Advisor of a highly deployable Joint Network Nodal communication company; responsible for the health, wealth and training of 8 NCOs and 30 soldiers Served as the Platoon Sergeant of a highly deployable Joint Network Nodal communication company; responsible for the health, wealth and training of 3 NCOs and 15 soldiers Directed and conducted the installation, operation and maintenance of one Line of Sight (LOS) V-3 Communications shelter, one Secure Mobile Anti-Jam Reliable Tactical-Satalite Terminal (SMART-T ),one Joint Network Node consisting of 3 communication shelters, 8 tactical HMMWVs, 2 5Kw generator units, 2 10Kw generator units and 3 cargo trailer valued in excess of $5 million

WORK HISTORY (Cont)

Febuary 2004 to Febuary 2011 - Director, Camp David Voice Operations Center. U.S. Army

Managed staff of 18 to provide secure (encrypted) voice communications to the President, VP and White House Staff, and National Command Authority Meticulously defined and coordinated complex communications requirements while serving as a member of the 2009 Presidential Inauguration Planning Committee for the White House Communications Agency; ensured

100% reliable communications for both Administrations during the Transition Period Orchestrated the call processing and activation of all secure telephone, radio, and notification systems used in direct support of National Military Command System programs Managed the receipt, safe guarding, accounting and destruction of COMSEC material and equipment; received no faults noted rating on three consecutive command inspections Ensured flawless instantaneous communications for the President in any venue worldwide to include Ground Entry Communications to Air Force and Marine One; Upheld the Anywhere Anytime Mentality Trained personnel to respond to catastrophic scenarios in order to support the President in his role as Commander in Chief Continuously evaluated and trained personnel on actions vital to Continuity of the Presidency (COP), Continuity of Government (COG) and Continuity of Operations (COOP); ensured the highest levels of vigilance and pro-activeness

October 2000 to Febuary 2004 - Operations Manager, White House Switchboard. U.S. Army Supervised 6 personnel assigned to a 24-hour Call Processing Center within a nominative/selective manned agency Led a Team of highly skilled communicators who provide high-stakes, time sensitive, no fail communications in support of the Secretary of the Department of Homeland Security and other senior leaders Employed Best Business Practices and process improvement methodology to continuously streamline operations performed duties as shift supervisor in the Agencys 24-hour Call Processing Center for telecommunications and computer networks supporting the President, Vice President, and other federal communications activities Proactively developed, implemented, and monitored numerous emergency action plans that ensured the continuity of operations worldwide. Installed, supervised and maintained secure voice video teleconferences

EDUCATION

Bachelors Degree / Buisness Administration/Accounting - 2007 Grantham College Sexual Harrassment Rape Prevention (SHARP) 2011 Hunter Army Air Field, GA Upper level Management Course 2008 Ft. Gordon, GA Secure Voice Operator Course - 2004 White House Communications Agency Emergency Action Course 2004 White House Military Office Presidential Switchboard Supervisors Course - 2002 White House Communications Agency Presidential Switchboard Course - 2000 White House Communications Agency Unit Movement Officer Course 1997 Ft. Huacha, AZ Mid level Management Course 1996 Ft. Gordon, GA

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