Manager Customer Service

Clifford Mason

Email: *********@********.***

Address: **** *** ***** ****

City: Spring

State: TX

Zip: 77386

Country: USA

Phone: 847-***-****

Skill Level: Experienced

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mobile 847-***-****

*********@********.***

2411 Fox River Lane

Spring, TX 77386

Clifford Mason

Objective

To pursue a challenging career within the packaging or manufacturing industries utilizing my extensive experience and education in all phases of operations.

Experience

September 2010 to August 2012 Cal-Tex Citrus Juice, LP Houston, TX

Inside Sales Manager & Safety Manager

ai Facilitate the selling process for Cal-Tex's line of portion juices to Foodservice.

Distributors, Dairies and Retail Distributors. This includes managing the direct bids.

ai Accountable for growing profitable sales by determining appropriate pricing.

ai Accountable for communications between the sales department and all other departments.

ai Provide leadership, guidance and direction for the sales department in a manner consistent with the Cal- Tex goals and policies.

ai Develop point of sale literature to promote our products.

ai Investigation and written follow up to customer complaints.

ai Attend industry shows representing and promoting company products.

ai Full Charge Safety Coordinator responsible for training, directing management in OSHA compliance reducing our workers compensation modifier.

ai Accountable for Human Resources issues pertaining to workers compensation claims.

ai Manage Tier II reporting, DOT permit renewal, other permitting and reporting issues as needed.

January 2007 to September 2010 Bayside Printing Houston, TX

Shipping and Warehouse Manager / Purchasing

ai Logistics coordination for all outbound freight.

ai Receiving and warehouse management including replenishment of packaging.

ai Determine appropriate packaging requirements.

ai Attend daily production meetings and direct activities of a crew and driver in order to meet deadlines.

ai Purchase raw materials for production activities.

July 2004 to January 2007 Cal-Tex Citrus Juice, LP Houston, TX

Safety Manager, Logistic and Customer Service Manager, Materials Management

ai Full Charge Safety Coordinator responsible for training, directing management in OSHA compliance.

ai Logistics coordination for all inbound and outbound freight. Increased profitability of logistics department in 2005 by filling trucks to capacity.

ai Materials Management including forecasting, inventory control and meeting production requirements of raw materials.

ai Assist in production scheduling and planning as it relates to fulfilling customer orders and on time deliveries.

ai Daily contact with customers ensuring complete satisfaction and issues communicated.

September 1992 aii July 2004 Kraftseal Corporation Lake Forest, IL

Plant Manager

ai Direct management of over 40 employees, 3 shifts 24 hours/day, 5-7 days/week.

ai Extensive hands on and management of all phases of printing and diecut production facility. Full charge of office staff, customer service, artwork department, production, scheduling, manufacturing and distribution of product.

ai Oversee and direct shipping, receiving and warehouse.

ai Oversee and direct the activities of the artwork department

ai Purchasing and procurement of raw materials, packaging supplies and plant supplies and machinery.

ai Developed and implemented a system to determine our price structure for our product line to support sales.

ai Waste reduction procedures implemented and 3% reduction realized.

ai Implement and execute training programs and compliance with company GMPaiis.

ai Experience as Platemaker, Prepress Coordinator, Prepress Manager and Assistant Operations Manager and Plant Manager during tenure at Kraftseal.

Education ai B.A., Business Administration Monmouth College, Monmouth, Il

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