Customer Service Sales

Sean Strasburger

Email: *********@********.***

Address: Parmenter Street

City: Boston

State: MA

Zip: 02113

Country: USA

Phone: 857-***-****

Skill Level: Entry

Salary Range: 30,000 to 40,000

Primary Skills/Experience:

TECHNICAL SKILLS:

SQL, C++, Java, MS Office Suite and Adobe Creative Suite, ERP, Account Management, IT Management, Team-building, Organization, Planning, and Communications

Educational Background:

Bachelor in Communication Studies, minor in General Business, 12/2011

Texas Christian University Fort Worth, TX

Job History / Details:

Texas Industrial Remcor, Little River Academy TX 1/2012 - 6/2012

IT Manager (Contract)

Managed complex conversions of fiscal and quantitative data.

Trained staff to ensure seamless transition of a complex solution.

Utilized quantitative data to determine and remove inefficiency in processes.

Coordinated with team in handling complex decisions based on quantitative data.

Handled large data transfers about fiscal, inventory, and sensitive company data.

Streamlined manufacturing plants inventory efficiently improving processes.

Key Highlights:

Successfully launched an Enterprise Resource Platform, including software/hardware installation and networking functions.

Texas Christian University, Fort Worth TX 6/2010 - 11/2010

Data Entry Team Leader

Handled team handling research, maintenance and analysis of quantitative and qualitative data for the Texas Christian University.

Managed sensitive data entry for the university. Prepared specific reports and presentations using analyzed data.

Supervised multiple team members and projects simultaneously. Uncovered trends and derived meaning from quantitative data.

Managed multiple research events including multiple ethnographies and surveys. Organized the distribution of work through fellow employees

University Directories, Chapel Hill NC 4/2010 - 6/2010

Sales Team Leader

Performed tracking and monitoring on all performance metrics.

Generated detailed sales reports.

Managed a team of three sales employees and handled customer service issues.

Mediated all communications between sales team and corporate.

Organized weekly and daily meetings. Secured and examined contracts for errors, ensured customer received specified service.

Key Highlights:

Successfully established and spearheaded a top-performing team of advertising sales reps in a metro territory.

Ranked as Outstanding Sales Management Trainee, completed intensive training on cold calling and sales techniques.

Best Buy Co. Inc., Fort Worth TX 7/2009 - 4/2010

Product Processing Specialist

Processed customer orders and expanded B2B accounts. Conceptualized in-store marketing displays, improved product and departmental sales.

Handled technical and difficult customer service issues such as installations, product functionality, returns and shipping issues.

Collaborated with B2B sales teams in creating reports and presentations for the sales of specific products and actual sales pitches.

Handled store merchandising, shipping and logistics. Created and maintained point of purchase sales displays in specific areas.

Ensured prices correct are items are stocked on shelves.

Key Highlights:

Received Customer Service Award of the Month for excellent job performance, 11/2010

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