Manager Customer Service

Ms. Anna DeNobrega

Email: ********@**********.***

Address:

City: Penfield

State: NY

Zip: 14526

Country: USA

Phone: 585-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Branch Manager who consistently exceeds sales goals, while providing the utmost care in client relationships. I am very skilled in developing and grooming exceptional bank personnel having a strong focus on staff relations and teamwork.

Educational Background:

High School Dipolma from West Irondequoit, Rochester NY 1/2001 to 6/1997 (Spanish)

Job History / Details:

Summary

Accomplished Branch Manager who consistently exceeds sales goals, while providing the utmost care in client relationships. I am very skilled in developing and grooming exceptional bank personnel having a strong focus on staff relations and teamwork.

Highlights

Goal-oriented

Reliable

Excellent communication skills

Energetic

People-oriented

Team player

Sales professional

Excellent time management skills

Excellent work ethic

Strong team-builder

Strong interpersonal skills

Cash handling expertise

Dependable

Approachable

Excels in team leadership

Accomplishments

Repeatedly received recognition from superiors for excellence in service, as well as clients through out the years of banking.

Sales and Promotion

Achieved status as one of the top 5 sales performers in the region.

Assisted in managing to get other branches in improving their sales increasing goals and coaching teams to increase branch sales, building the morale of other colleagues

Product Roll-Out

Responsible for marketing for product launch including public relations, direct mail pieces, college orientations, and off-site business networking running banking seminars

Experience

September 2005 to Current

Citizens Bank Henrietta - Pittsford - Newark, NY

Teller - Assistant Manager - Branch Manager

Actively recruited and oversaw training for all new branch employees.

Increased new bank relationships within the local community by executing quarterly promotions.

Implemented annual performance appraisals for all branch staff.

Oversaw a branch team consisting of 5 customer service representatives and 6 branch tellers.

Developed and maintained relationships with local real estate agents, as well as involvement with local networking organizations.

Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Received superior customer service satisfaction scores for over 6 consecutive quarters.

Exceeded quarterly sales goals by over 150 percentage .

January 1999 to April 2004

HSBC Bank Rochester, NY

Teller Manager - Assistant Manager

Education

1997 West Irondequoit Rochester, NY

High School Diploma

Graduated with Honors

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