Customer Service High School

Jessica Weinstein

Email: ********@**-********-********.***

Address:

City: Silver Spring

State: MD

Zip: 20910

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High energy, outgoing, young professional with a dedication to team work. Focused on providing the best experience for every guest, with a strong background in customer service coming from both retail and hospitality settings. Proficient knowledge of food, wine and spirits. Seeking a full-time position in a casual-casual fine dining or lounge setting.

Educational Background:

High School Dipolma from Montgomery College, Rockville MD 1/2001 to 10/2012 (Psychology)

High School Dipolma from Darrow School, Rockville MD 1/2001 to 10/2012

Job History / Details:

Summary

High energy, outgoing, young professional with a dedication to team work. Focused on providing the best experience for every guest, with a strong background in customer service coming from both retail and hospitality settings. Proficient knowledge of food, wine and spirits. Seeking a full-time position in a casual-casual fine dining or lounge setting.

Highlights

Organized and efficient server

Highly responsible and reliable

Point of Sale (POS) system operation

ALOHA system operation

Thrives in fast-paced environment

Exceptional interpersonal skills

Committed team player

Food safety understanding

Up-selling capability

Liquor and smoking laws familiarity

Guest relations professional

Upbeat, outgoing and positive

High-volume dining

Flexible schedule capability

Trained in liquor, wine and food service

Accomplishments

Consistently rated "excellent" in feedback from customer surveys regarding server friendliness, promptness and attentiveness.

Selected to serve notable VIP guests for major private events.

Selected to work private Scotch events.

Experience

March 2012 to Current

Againn Washingto, D.C.

Server

I am currently employed by Againn, a gastropub located in downtown Washington. I cater to many types of guests varying from politicians, interns, business people and people who live in the Chinatown neighborhood. Here I have gained vast knowledge in spirits, specifically Scotch. With in the seven months I have been employed at Againn I have been part of our Scotch Club events, private meals and typical dinner service. Working in this fast paced environment and selling such a diverse product (with over 150 spirits to sell, 50 beers and around 30 wines) has been a great experience and I hope to bring this knowledge to my next opportunity.

September 2012 to March 2012

Copper Canyon Gaithersburg, Maryland

Server

Consistently provided professional, friendly and engaging service.

Skillfully promoted items on beverage lists and restaurant specials.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

August 2009 to August 2010

Hot Topic Wheaton, Maryland

Keyholder/Acting Assistant Manager

Provided a fun, upbeat and productive working environment for employees. Managed financials and floor sales of the store. Processed shipment and tracked sales trends. Assisted customers in making music and clothing purchases.

September 2008 to August 2009

Brock New Lebanon, New York

Server

Assisted in providing food service for thirty to one hundred eighty guests in varied environments. Catering both private events and special programs such as a thirty day program feeding thirty guests, three meals a day.

Education

2014 Montgomery College Rockville, Maryland

Bachelor of Arts Psychology

2009 Darrow School New Lebanon, New York

High School Diploma Art

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