Customer Service Manager

Regina Barattini

Email: ********@***************.***

Address:

City: Tujunga

State: CA

Zip: 91042

Country: USA

Phone: 818-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Case Manager and dedicated employee with high integrity, strong work ethic and great customer service skills.

Educational Background:

High School Dipolma from Verdugo Hills High, Tujunga CA 1/2001 to 6/1988 (Architectural drafting and Art)

Job History / Details:

Career Focus

Enthusiastic Case Manager and dedicated employee with high integrity, strong work ethic and great customer service skills.

Summary of Skills

Quality assurance

Adherence to high customer service standards

Excellent time management skills

Meticulous attention to detail

Skilled multi-tasker

Microsoft Outlook, Word and Excel

Web-based reporting tools

Conflict resolution

Client Relations

Customer-focused

Multi-line phone operation proficiency

Adheres to customer service procedures

Accomplishments

Client Interface

Managed accounts daily, follow through, and working with underwriting for multiple clients/Agents.

Account Management

Managed over 70 large accounts for insurance agencies and insurance Agents.

Successfully grew business through close case management on every case no matter of size of premium.

Professional Experience

June 2004 to April 2012

Pacific Southwest Financial Woodland Hills, CA

Case Manager

Managed all new life applications and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines. Provided operational support for high-volume financial institution. Reconciled and reported discrepancies found in records. Communicated with customers, employees and other individuals to answer questions and explain information. Reviewed files, records and other documents to obtain information and respond to requests.

January 2000 to June 2004

EZCopy Service Irvine, CA

Customer Service Rep.

Assigned tasks to associates, tracked progress and updated managers, agents and clients as necessary. Computed, recorded, and proofread data, records and reports on a daily basis. Set up appointments for drivers to copy medical documents for insurance underwriting purposes.

January 1995 to January 2000

E.M.S.I. Los Angeles, CA

Supervisor

Successfully managed the activities of 10 team members. Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity. Promptly responded to inquiries and requests from prospective customers. Investigated and resolved customer inquiries and complaints in an empathetic manner.

January 1989 to January 1995

Equifax / Choice Point West Covina, CA

Case Manager

Effectively managed a high-volume of inbound and outbound customer calls. Collected customer feedback and made process changes to exceed customer satisfaction goals. Addressed and resolved customer product complaints empathetically and professionally. Developed effective relationships with all call center departments through clear communication. Mastery of customer service management systems and databases.

Education

1988 Verdugo Hills High Tujunga, CA

High School Diploma

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