Customer Service Representative

Martha Kunter

Email: ********@**-*******.***

Address:

City: Ft. Collins

State: CO

Zip: 80526

Country: USA

Phone: 970-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative - Client Relations - Data Entry

Educational Background:

High School Dipolma from University of Montana Wester Division, Dillon MT 1/2001 to 6/1969 (Social Science/ business/German/ Education)

Job History / Details:

Career Overview

Customer Service Representative - Client Relations - Data Entry

Core Strengths

Telephone inquiries

Multi-line phone usage

Adaptability

Conflict resolution

Listening skills

Excellent communication skills

Courteous demeanor

Trusted key holder

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Telephone Service

Professionally processed 40-50 calls per day, providing information and service to ensure customer satisfaction.

Work Experience

August 1984 to January 2011

Forney Industries Ft. Collins, CO

Customer Service

Assisted customers in person and via telephone.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Cross-trained and provided back-up for other customer service representatives when needed.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Interacted with customers and retail buyers to expedite orders.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

Dedicated to continuously improving sales abilities and product knowledge.

Guaranteed positive customer experiences and resolved all customer complaints.Built long-term customer relationships and advised customers on purchases and promotions.

Educational Background

1969 University of Montana Wester Division Dillon, MT

Bachelor of Science Social Science/ business/German/ Education

Bachelor of Science in Social Science and Business with Education in Secondary Schools.

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