Medical Assistant Manager

Karlisha Henderson

Email: ********@********-*****.***

Address:

City: Olive Branch

State: MS

Zip: 38654

Country: USA

Phone: 901-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A proven leader with over 7 years of experience in the Medical Technology field along with an extensive knowledge of administrative duties in all area of the medical industry. In addition to an outstanding work experience in nursing I have also obtain an Associate of Applied Science Degree in Computer Technology. The acquired IT knowledge base in conjunction with medical experience attained has formulated an efficient, hardworking, trustworthy individual that relate to patients with compassion and understanding.

Educational Background:

High School Dipolma from Completion of Southwest Tennessee Community Coll, Memphis TN 1/2001 to 4/1995 (Certified Medical Assistant)

High School Dipolma from State Technical Institute, Memphis TN 1/2001 to 9/2012

Job History / Details:

Professional Summary

A proven leader with over 7 years of experience in the Medical Technology field along with an extensive knowledge of administrative duties in all area of the medical industry. In addition to an outstanding work experience in nursing I have also obtain an Associate of Applied Science Degree in Computer Technology. The acquired IT knowledge base in conjunction with medical experience attained has formulated an efficient, hardworking, trustworthy individual that relate to patients with compassion and understanding.

Licenses

Certified Clinical Medical Assistant (CCMA 2012)

CPR certified through American Heart Association (2012)

Certified Nurse Aide (2009 - 2012) License number 00133146

Skill Highlights

Hospice philosophy

Problem resolution

Adept at prioritizing/managing deadlines

Culturally sensitive

Budgeting expertise

Specimen collection/processing

Medical laboratory procedures

Patient and family advocacy

Familiarity with disease management programs

Family planning services

Medical terminology

Computerized charting specialist

Committed to compliance reporting

Medication administration expert

Health and wellness expertise

Sterilization techniques

Professional Experience

December 2004 to Current

Thomas David Goodwin Company

Certified Clinical Medical Assistant/Certified P

Excellent in role requiring the ability to handle a variety of task, and resolve patient issues with expediency.

Demonstrate proficiency in manipulating personal and business telephone calls.

Calming upset customers down and resolving issues rapidly.

Served as first point of contact for Patients personal affairs such as Consulting with Doctors, Insurance Companies, and Financial Institutions.

Monitor and record vital signs, height, weight, blood pressure, temperature, and pulse, respiration on weekly and monthly bases.

Manage and reorder all supplies needed for Patient care.

Observe, document, and report all pertinent physical, psychological, social developments and interactions with patient Physicians.

Implement and communicate written and verbal documentation on behalf of the Patient (Personal/Business).

9/30/2012 12:00:00 AM

January 2002 to November 2004

Accuship, Incorporated Germantown, TN

EDI Coordinator/Electronic Data Interchange Coordinator

Responsible for daily archiving of Federal Express Inbound data.

Federal Express data was one of the top revenue generating clients for the company.

Assisting EDI Manager with facilitating and executing all new Implementations.

This process required a implementation phase, internal testing phase, and client testing phase.

Served as primary contact for any issues with implementation and processing of client data and files.

January 2001 to December 2001

Southwest Tennessee Community College Memphis, TN

Secretary II

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of potential students.

Served as first point of contact for students, faculty and staff calling or visiting the main administrative office.

Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance.

Transformed previously manual processes relating to receiving manual checks to a computerized system which made record keeping efficient, for the Admission/Bursars office.

Chief contact person for the Director of Admission/Records Department.

Processed student's application for Admission/Record along with processing high school /college transcripts in the SIS system.

January 2000 to December 2001

Continental Traffic Service, Inc Memphis, TN

E-Commerce Operator

Generating Queries on AS/400 system for internal and external Clients to balance accounting records, and to account for product available.

Establishing communication with a VAN (value added network) and requesting FTP (transferring file through the Internet with external clients) setups for proper file transfer and data communication.

Assisted EDI manager with total conversion of Harbinger to Gentran system.

Eliminated the stress for internal and external customers with providing the essential data needed in timely manner.

Producing Functional Acknowledgment Report for each client that data was not retrieved.The company relied on these report to account for missing revenues for each client.

January 1999 to January 2000

William M. Barr Memphis, TN

Senior System Operator

Primary Daily function included generating Queries on AS/400 system for Operation manager in the Warehouse and the internal Account Department to balance accounting records.

Establishing communication with a VAN (value added network) and requesting FTP (transferring file through the Internet with external clients) setups for proper file transfer and data communication.

Responsible for daily retrieval and archiving of inbound data for Federal Express, Wal-Mart, Bear River.Wal-Mart and Federal Express data were the top profits generating clients for the company.

Detailed monitoring of the AS/400 system.

This included weekend and holiday maintenance for potential virus and system down time and outages.

January 1996 to January 1999

Manufacturer Consolidation Sevice Memphis, TN

System Operator

Severed as first point of contact for help desk for internal/external clients in the Southwest Region.This included visiting local clients on site and resolving printer, software, and Network system errors.

Led cleanup of data on AS/400 system.

Restored deleted or corrupt data was vital for daily transmission.

Assisting Information System Manager with conversion project which estimated to merge in one year.

However, with the assistance of the entire IT department the merger was successfully completed in 6 month.

Demonstrated proficiencies in the Information Technology help-desk area within a high-volume environment.Calmed upset/angry customers by rapidly resolving complications with system questions.

January 1995 to January 1996

Continental Traffic Service Inc Memphis, TN

System Operator

Direct contact for Director of Information Technology Department which include reporting programming errors on the weekly accounting system which entitled a three hour process that required detailed knowledge and precision to manipulate through the entire programing language.

Led cleanup of data on AS/400 system.

Restored deleted or corrupt data was vital for daily transmission.

Assisting Information System Manager with conversion project which estimated to merge in one year.

However, with the assistance of the entire IT department the merger was successfully completed in 6 month.

Demonstrated proficiencies in the Information Technology help-desk area within a high-volume environment.

Calmed upset/angry customers by rapidly resolving complications with system questions.

January 1994 to December 1994

Memphis Pathology Laboratory

Laboratory Technician

Able to Performs routine technical and clerical functions within fast pace Laboratory that process 100-500 specimens per night.

In-depth knowledge of collecting specimens and performing simple tests under supervision.

Operation and maintaining weekly maintenance on the centrifuging machine.

Thorough understanding of sterilization techniques and handling of harmful materials Followed EPA and OSHA mandates to ensure the proper, safe disposal of hazardous samples and waste.

Reorganized laboratory and specimen collection procedures, shortening process time by 20 percentage .

Education and Training

2012 Completion of Southwest Tennessee Community Coll Memphis, TN

Certified Clinical Medical Assistant Program with CCMA Tennessee Licensure Certified in First Aid & CPR ( August 2012) Certified Nursing Assistant Program: Memphis Academy of National Nursing Assistant Certified Medical Assistant

1995 State Technical Institute Memphis, TN

Associate of Applied Science (AAS) Computer Operation

Honors President List(Spring 1994), Deans List (Spring 1993

State Board of Regents Scholarship (1992-1995)

Additional Information

Excellent communication and interpersonal skills make efficient use of time, responsible, dependable, motivated, and self-starter.

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