Customer Service Medical Assistant

.

karletta mcpherson

Customer Service Representative

Karletta McPherson

**** *. ****** * Wichita, KS 67214

316-***-**** * *************@***.***

Objective

Seeking a challenging position offering an opportunity to utilize and expand my technical

skills and customer service skills.

Experience

Durham School Services Wichita, KS

Bus DriverJul 09 to Oct 09

Transported children to school and school activities

Kept bus interiors clean for passengers.

Prepared and submitted reports that included the number of passengers and trips, hours

worked, mileage, fuel consumption.

Maintained knowledge of first-aid procedures.

Maintained order among pupils during trips, in order to ensure safety.

Convergys Wichita, KS

Customer Service RepresentativeDec 08 to Apr 09

Greeted customers in a courteous, friendly, and professional manner using agreed upon

procedures.

Clarified customer requirements; probed for and confirmed understanding of requirements

or problem.

Contributed ideas on ways to resolve problems to better serve the customer and/or improve

productivity.

Used decision-support tools to respond to common customer work/service order inquiries

and requests.

State of Arizona Phoenix, AZ

Program Service Evaluator IIIFeb 05 to Aug 08

Interpreted and explained rules and regulations governing eligibility and grants, payment

methods, and applicant's legal rights.

Explained eligibility requirements, form completion requirements, community resources for

financial assistance, housing opportunities.

Recorded and evaluated personal and financial data to determine initial and continuing

eligibility.

Conducted annual, interim eligibility reviews.

Education

National American University Wichita, KS

Medical Assistant 2012

Wichita Southeast High School Wichita, KS

Diploma 1992

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