Customer Service Project

MICHAEL RAGSDALE

**** ******* ********************@*******.*** Virginia Beach, VA 23453

Cell: 757-***-**** Home: 757-***-****

CAREER OBJECTIVE: Web Applications Developer and Designer

QUALIFICATIONS

Certifications:

MOS Certifications: Excel 2007

Career Readiness Certificate, Silver Level, Commonwealth of Virginia

Customer Service Certification by International Customer Service Association, certified

through National Seminars, Inc.

Computer Skills:

Operating Systems: MS DOS 6, Windows 3.1, Windows 95/98, Windows 2000,

Windows XP, Vista, Windows 7

Applications: Word 2007 -10, Access 2007, Excel 2007, Outlook 2007 -10,

Adobe Dreamweaver CS4 and CS5, Visual Studio 2010, Adobe Flash CS5

Basic theory: Photoshop, Illustrator, Website Design Principles -- Basic through

Advanced

Internet Use: Skill Soft study program, research, email, designed web pages for IPC s

and mobile devices, develop web applications for iOS

Programming languages: JavaScript, MySQL, Visual Basic, HTML, CSS3

Content Management Systems: WordPress 3.1

Office Skills:

Record Keeping: manual and digital database management

Office machines: Printers, copiers, faxes, scanners, shredders, calculators

Interpersonal:

Assisted others with Visual Basic as requested

Teamed with classmates to develop programs

EDUCATION

12/09 1/10

5/10 - 3/11 Certificate, Web Development and Design Business

Information Technology

Woodrow Wilson Center for Employment, Fishersville, VA

Ragsdale resume Page 2

RELATED WORK EXPERIENCE

10/1012/10 Student Project

Talking Books Center, Staunton, VA

Worked on web site upgrade. Site available at www.talkingbookcenter.org

9/10 10/10 Student Project

Shenandoah Valley Disability Employment Awareness Committee

Updated website, developed more user friendly mode

Committee has disbanded, but website can be viewed at

http://portfolio.raggiesoft.com/wwce/svdeac/

WORK EXPERIENCE

Summer 2008Customer Assistance / Backup cashierTarget, Virginia Beach, VA

Walked through store offering assistance to customers, restocked return items,

straightened shelves. Served as cashier during busy times, especially electronics

section.

Summer 2007Night Dishwasher

Wendy s, Virginia Beach, VA

Washed dishes and prepared trays for customer use.

Spring season 2006 Games Area

Merchandise Department, Busch Gardens, Williamsburg, VA

Made change, operated gamesFall season 2004- 2005Howl-O-Scream EntertainerEntertainment Department, Busch Gardens, Williamsburg, VA

Performed in various shows to entertain guests

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