Customer Service High School
Resume:
Brittney Nicole Kean
Email: ********@************.***
Address:
City: Gonzales
State: LA
Zip: 70737
Country: USA
Phone: 225-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Reliable administrative support skilled in working with criminal justice applications and Microsoft applications.
Educational Background:
High School Dipolma from Louisiana State University, Baton Rouge LA 1/2001 to 5/2009 (General Studies)
High School Dipolma from, Baton Rouge LA 1/2001 to 9/2012
High School Dipolma from University of Phoenix, Baton Rouge LA 1/2001 to 9/2012
Job History / Details:
Career Overview
Reliable administrative support skilled in working with criminal justice applications and Microsoft applications.
Skill Highlights
Meet deadlines
Administrative support
Problem resolution
Self-starter
Typing 85 WPM
Attention to detail
Microsoft Office skills:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Knowledgeable in:
Windows Vista
Windows 7
Internet Explorer
Mozilla Firefox
Google Chrome
IBM Lotus Notes
CM-ECF
PACTS
QuickBooks
Core Accomplishments
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
Answered multiple phone lines and transferred calls to corresponding departments.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Data Entry
Reviewed and updated client correspondence files and scheduling database.
Technology Proficient
Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Professional Experience
August 2012 to Current
Gulf South Land Title Resources, LLC Baton Rouge, LA
Administrative Assistant/Clerical
Provided efficient customer service to clients.
Answered incoming and outgoing calls for busy abstracting office.
Organized outdated filing system to flow better.
Ensured accurate abstracts were sent out.
October 2010 to June 2012
United States Probation & Pretrial Services Baton Rouge, LA
Student Intern
Organized filing systems for officers and office.
Scanned all files for officers and office.
Purged files to make filing system flow easier.
May 2010 to August 2010
United States Probation & Pretrial Services Baton Rouge, LA
Scanning Technician
Organized filing systems for officers and office.
Scanned all files for officers and office.
Purged files to make filing system flow easier.
May 2010 to June 2010
United States Probation & Pretrial Services Baton Rouge, LA
Volunteer
Organized filing systems for officers and office.
Scanned all files for officers and office.
Purged files to make filing system flow easier.
Requesting information from other districts.
Education
2009 Louisiana State University Baton Rouge, LA
Bachelor of General Studies General Studies
Minor in Psychology
Minor in Sociology
Minor in Corrections,
High School Diploma
University of Phoenix Phoenix, AZ
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