Customer Service Sales

William Sanders

**** **** **. ************ ** ***29

Phone: 317-***-**** E-Mail: ********@*******.***

Work Experience

University Information Technology Services (UITS) 09/2010Present Bloomington, IN

Technology Consultant uits.iu.edu

Built technical knowledge by troubleshooting problems spanning across different operating

systems, various types of software, and

miscellaneous hardware issues

Acquired communication skills by helping over 1900 students, faculty, and staff both on

the phone and in person with tracking university

network problems and solving a wide range of computer-based problems

Trained new consultants and maintained technologica l issues across 100 labs on the IU

campus under the Technology Center Consulting

group

Utilized team collaboration skills by pooling together knowledge from a team of

consultants to answer network and server ques

Footlocker Shoe Company11/200705/2009 Indianapolis, IN

Arbitrated thousands of customers in purchasing shoes and apparel, helping to increase

overall store sales 15%

Trained and competed with co-workers in sales to provide leadership to new employees

Worked through various problem solving and critical thinking situations to help improve

sales and company goals

Technology Capstone Project08/2011Present Bloomington, IN

Informatics.indiana.edu/capstone

Working in a group on a year-long project to gain e xperience designing and building an

information sys tem

Digitize Indiana University entire movie gallery an d designing a web site for the movie

data base

Education

Indiana University, 2012

BS, Informatics and

Computing

Minor, Telecommunications GPA: 3.0

Skills

Technology: Comfortable with Mac OS X, Win 7, or Vista OSs; Proficient in internet

technologies (HTML/CSS,); Well versed in Office Suite;

Proficient with Adobe Photoshop; Working knowledge of object---oriented programming

(Python, Java)MySQL

Customer Service: Gold Star consultant with UITS in a team of 120 o thers; Worked in both

retail and consulting for 2+ years

Leadership: Member of Men of Color Leadership Conference,

Collaborated with 300+ males to create mentoring opportunities, provide academic

support, and build community connections

Awards/Honors

Chi Alpha Epsilon National Honor Society, Alpha Delta Chapter

Member at Large 02/ 2011 present Bloomington, IN

Requirement for Chi Alpha Epsilon is to hold a 3.0 cumulative GPA for two consecutive

full-time semesters while maintaining a 3.0 cumulative

GPA.

Served thousands of students in the Groups Program and the 21st Century Scholars

programs by providing several social and educational programs

throughout the academic year to improved critical thinking and communication skills.

tions.

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