Human Resource High School

Angela Hence

Email: ********@*****-*******.***

Address:

City: West Bloomfield

State: MI

Zip: 48322

Country: USA

Phone: 248-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.Enthusiastic, resourceful recent Master level graduate with academic and professional background in Human Resource and Insurance. Ability to establish priorities and meet challenges head-on.

Educational Background:

High School Dipolma from Central Michigan University, Mount Pleasant MI 1/2001 to 5/2012 (Human Resource Management)

High School Dipolma from Oakland University, Mount Pleasant MI 1/2001 to 9/2012

Job History / Details:

Summary

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.Enthusiastic, resourceful recent Master level graduate with academic and professional background in Human Resource and Insurance. Ability to establish priorities and meet challenges head-on.

Highlights

Familiar with a variety of office -related software packages: Microsoft office word, excel, powerpoint, access, peoplesoft, SAP

Ability to utilize and understand the following social media and communication platforms: facebook, twitter, skype, and webinar

Composed detail letters to clients to relay information

Assisted with the development and implementation of new hire training program

Provided Powerpoint presentations to newly hired representatives

Maintained good working relations with clients and vendors, including: apporpriate telephone contact and daily follow up with clients, research problem areas and resolve issues in a satisfactory time limit, counseled clients on detailed benefit packages

Trained new claim representatives

Assisted with the implementation of a new claim audit procedure

Created educational training program for staff making them aware of legal sensitivity procedures

Accomplishments

Reduce employee turnover by conducting a Need Analysis

Created a employee weekly morale course; which has increased the department productivity

Negotiated over a 13k savings in year 2011

Discovered through audit a 300k credit in year 2012

Experience

July 2007 to Current

AAA Insurance Dearborn, MI

Catastrophic Medical Claim Specialist

Review claim assignments, verify/investigate coverage, establish investigate plan of action, gather facts and evidence, record statements, determine subrogation and fraud, handle file exposures of at least 250k, evaluate injury claims, make contacts with attorneys, insured's and claimants, adjust medical payments, oversee claims until closed, indentify Medicare files and payments, place Medicare on notice, acknowledge ERISA and COBRA files, work with Michigan Catastrophic Claim association, attend depositions, trials, and facilitations.

March 2006 to July 2007

GMAC Insurance Troy, MI

Insurance Claims Adjuster

Review claim assignments, verify/investigate coverage, establish investigate plan of action, gather facts and evidence, record statements, determine subrogation and fraud, handle file exposures of at least 10k-20k, evaluate injury claims, make contacts with attorneys, insured's and claimants, adjust medical payments, oversee claims until closed.

January 2006 to March 2006

Westaff Inc Madison Heights, MI

Human Resource Assistant

Test candidates on skill trade exams for industrial positions, Prepare and Organize candidate's applications, research open positions and set interviews, reconciliation, and payroll.

January 2005 to January 2006

Manpower Staffing Ann Arbor, MI

Staffing Specialist/Recruiter

Interview and pre-screen candidates for prospect clerical and administration employment, Match candidates skills to clients needs, Hire and directly place candidates on assignments, Test candidates on skill trade exams, Prepare and Organize candidates applications, Market to prospect clients, post open positions, reconciliation, accounts receivables and payroll.

January 2004 to January 2005

Professional Auditing of America Troy, MI

Assistant Auditor

Analyze in detail goals and objectives and programs of an audit, draft audit findings, follow-up to reconcile findings, maintain records, prepare audit working papers to provide documentation of findings, general administrative work.

Education

2012 Central Michigan University Mount Pleasant, MI

Master of Science and Administration Human Resource Management

2004 Oakland University Rochester, MI

Bachelor of Arts Communication Human Resource Development

Affiliations

Business Professionals of America 1996-2000

AmeriCorps 2000-2004

Beyond Basics 2010-present

Additional Information

Licenses and Certifications: Michigan Independent Adjuster License in Property/ Casualty North Carolina Independent Adjuster License

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