Customer Service High School

Joseph Norris

Email: ********@*********.***

Address:

City: Modesto

State: CA

Zip: 95355

Country: USA

Phone: 209-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain a position in the IT field. Excellent analytical skills for identifying problems, developing information system improvements, and integrating new technologies to meet business objectives and support growth.

Educational Background:

High School Dipolma from Institute of Technology, Inc, Modesto CA 1/2001 to 10/2011 (Computer Science)

High School Dipolma from Escalon High School, Modesto CA 1/2001 to 9/2012

Job History / Details:

Summary

To obtain a position in the IT field. Excellent analytical skills for identifying problems, developing information system improvements, and integrating new technologies to meet business objectives and support growth.

Highlights

Computer Hardware/Software

Installation, configuration, Customer service expert.

Multiple Operating Systems; Unix/Linux, Mac, and Windows.

Customer service expert

Analytical and critical thinker

Knowledgeable in Mac systems

Microsoft Office expert

Proficient in AVG, Printers, PC Security systems

Accomplishments

Exceeded monthly goals by successfully handling more tickets (78 per month average) than experienced co-workers.

Passed two tests (220-701; 220-702) for the CompTIA A certification.

Implemented software (Novell Zenworks; PCS Director) in a company wide roll-out using various methods in a multiple environment system.

Supported Mac environments at Specops Live Play and Save Mart Supermarkets.

Experience

July 2009 to Current

Specops Live Play Oakdale, California

Volunteer and Technical Consultant

Entertain Customers, Facilitate all games and activities with the customer, Referee games, help with Point-of-Sale technology, Consultant on all Software and Hardware components relating to the business.

Remained up-to-date on the latest technologies and solutions applicable to company products.

Installed software, modified and repaired hardware and resolved technical issues.

March 2012 to Current

Save Mart Supermarkets Modesto, California

Desktop Support

Provide Desktop Management services to end users at Corporate facilities and Distribution Centers.

Provided base level IT support to non-technical personnel within the business.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Met and exceeded company, "Service Level Agreements" and productivity goals for over half a year

Maintained composure and patience in face of difficult customer situations.

Followed up with clients to ensure optimal customer satisfaction.

Installed software, modified and repaired hardware and resolved technical issues.

January 2008 to June 2011

Save Mart Supermarkets Riverbank, California

Customer Service Specialist

Bag groceries and assist our customers to their cars.

Gather shopping carts from parking lots, perform clean-ups and price checks, return merchandise to its proper place on the shelves, and perform other miscellaneous duties.

Miscellaneous duties included; Making Bales, Janitorial Maintenance, Stocking, Receiving, and Organizing back room.

Education

October 2011 Institute of Technology, Inc Modesto, CA

Network Support Technician Computer Science

Coursework in Operating Systems, Algorithms and Programming Languages

Coursework in Software Engineering and Hardware Systems

3.1 GPA

2009 Escalon High School Escalon, CA

High School Diploma General Education

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