Manager Software Engineer

Economy Service Tech

Providing OCT and Information Technology Services to the Ophthalmic Community in the

Triad

Resume'

IT Manager - Systems Administrator - Product Support Specialist

- OCT Photography

I've worked in the I.T. and Ophthalmic community for 6 years, giving me a wide range of

experience that allows me to offer the services listed on this site. Any questions, please

email me.

Click here to view my linkedin profile.

Click here for a PDF version of this resume' .

Mac Walker

4624 Gallant Lane

Winston Salem, NC 27051 336-***-**** **********@*****.***

IT Manager - Systems Administrator - Product Support Specialist- OCT Photography

Highly motivated individual seeking opportunities in IT and healthcare support; Offering

more than 6 years of experience, A+ certification, end user support and Systems

Administration. Strong, interpersonal, organizational and management skills and an astute

team member. Dedicated to employee development and training that will utilize exceptional

training, certifications, and experience as a network support specialist.

SUMMARY OF QUALIFICATIONS

. 6 years of experience in systems administration, including analyzing, designing,

installing, maintaining, and repairing hardware, software, peripherals, and networks.

. Excellent troubleshooting and technical support abilities with workstation, server,

network connectivity, and security

. Develop exceptional relationships with co-workers, management and end users

. Excellent communication and problem solving skills

TECHNICAL SKILLS

Networking

. Cisco - ASA (Firewall)

. MS Windows XP - Win 7 -- Windows Server 2003, 2008r2

. MAC OS Support

. Active Directory -- DNS

.

WiFi access points (Configuration and encryption.)

. HP Pro Curve 48 port managed switch

. Citrix Server Published application experience

. Support for 15 users as well as 2 image capture devices that store data centrally

Storage

. Ultrabac & Symantec Backup Exec, backup software experience

. NAS -- SCSI enclosures -- tape libraries (HP & Dell autoloaders)

. Management of 4+ TB of data made up of images, general documents and all files

generated by network users

Management and Security

. Group Policy -- Web sense -- Symantec Ghost

. Sunbelt Viper -- Symantec -- McAfee Total Protection

. Management and Maintenance of Electronic Medical Records in a HIPAA Compliant

environment

Presentation Creation and Support

. Supported research staff in the creation of academic presentations- PDF, print-ready

documents, and PPT to include presentation support, A/V set up and configuration of

presentation schema.

Web Page Support and Maintenance

. Experience with web page design and site maintenance for web sites created for use by

academic and research communities

Productivity Application Experience

. Considerable experience with MS Office suite and Adobe Creative Suite

Mac Walker

PROFESSIONAL EXPERIENCE

Mark H. Nelson, MD - Winston-Salem, NC - June 2005 to June 2011

- Diseases of the Retina

and Vitreous

Information Systems Manager

- May 2006to June 2011

. Managed Information Systems Department and budget

. Developed Information Systems mission

. There was no Information Systems department until I created it.

. Developed strategies to accomplish departmental goals.

. Quoted and sourced hardware and software

. Established network protocols

. Designed and managed Phone network, NECDSX

. Managed IT suppliers

. Developed Backup strategies, Network Attached Storage, Tape Back-up

. Consulted/Aided Custom Web Application Design

. Led software engineer and users to develop custom web applications for scheduling and

records

. All IT capital projects successfully implemented and under budget

. Designed disaster plan

. Trained and mentored team

OCT Photography Tech -

June 2005

to June 2011

. Contract mobile imaging services for 20 provider practices

. Specialized in Zeiss Stratus Optical Coherent Tomography

. Heidelberg Spectralis 3D Optical Coherence Tomography

. Developed a patient sensitive process for imaging

. Scheduled patients

. Contract negotiation

. Billing

. Liaison for imaging and information between Mobile imaging and contract offices

EDUCATION:

Forsyth Technical Community College

Winston-Salem, NC

A.A.S

., Computer Information Technology December 2012

Forsyth Technical Community College

Winston Salem, NC

A.A,

College Transfer June 1995

COMPTIA A+ Certification July 2011

REFERENCES: Upon request

Content copyright . M. Walker. All

rights reserved

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