High School Project Management

Paula K Bernard

Email: ********@**********.***

Address:

City: Desoto

State: TX

Zip: 75115

Country: USA

Phone: 469-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Extensive experience with travel booking and heavy scheduling Excellent interpersonal skills strong time/project management skills Detail oriented Ability to handle multiple tasks with minimal or no supervision. Leadership skills with ability to win confidence and respect of team members. Highly professional presentation and polish Trainer, coach abilities. 27 years of experience providing travel support . Energetic and organized Self-starter with professional manner Planner/Coordinator Microsoft Office Proficient in SABRE. Process implementation on-line booking tool Rearden Core Expertise Committed and motivated Travel Specialist with exceptional customer-relation and decision-making skills. Professional demeanor and great initiative. Participates fully as a team member to assist as needed in completing all functions related to servicing clients. Researches and provides solutions to travel-related issues. Maintains a high level of competency in operating SABRE system. Diversity committee member 2006-2012. Promoted and enhanced diversity within the National Chapter and council community. Extended diversity member to Co chair member 2010-2012 Promoted a sense of community through activities and programs. Facilitated communication within organization and scouting community. Sponsored and promoted diversity -related events annually with year end event. Established and maintained, with diversity events, an environment for open discussion of diversity-related issues, and ensured annual events were inclusive, informative, and enjoyable.

Educational Background:

High School Dipolma from Kingwood College, Kingwood TX 1/2001 to 5/1996 (Event Planning)

High School Dipolma from University of Texas, Kingwood TX 1/2001 to 10/2012

Job History / Details:

Career Overview

Extensive experience with travel booking and heavy scheduling Excellent interpersonal skills strong time/project management skills Detail oriented Ability to handle multiple tasks with minimal or no supervision. Leadership skills with ability to win confidence and respect of team members. Highly professional presentation and polish Trainer, coach abilities. 27 years of experience providing travel support . Energetic and organized Self-starter with professional manner Planner/Coordinator Microsoft Office Proficient in SABRE. Process implementation on-line booking tool Rearden Core Expertise Committed and motivated Travel Specialist with exceptional customer-relation and decision-making skills. Professional demeanor and great initiative. Participates fully as a team member to assist as needed in completing all functions related to servicing clients. Researches and provides solutions to travel-related issues. Maintains a high level of competency in operating SABRE system.

Diversity committee member 2006-2012.

Promoted and enhanced diversity within the National Chapter and council community.

Extended diversity member to Co chair member 2010-2012

Promoted a sense of community through activities and programs.

Facilitated communication within organization and scouting community.

Sponsored and promoted diversity -related events annually with year end event.

Established and maintained, with diversity events, an environment for open discussion of diversity-related issues, and ensured annual events were inclusive, informative, and enjoyable.

Skill Highlights

Travel Coordinator

Online technical support

Problem resolution

Schedule management

Knowledgeable in administrative functions

SABRE GDS -airline system

Project Planner

Logistical thinker

Team liaison

Attention to detail

Microsoft Office skills

Report Analyst -IBANK

Staff motivator

Employee training and development

Core Accomplishments

Handled Administrative, support duties required to make travel arrangements for C-level executives, scout executives, employees, guest and other stakeholders of organization.

Developed with Senior management new Scouting Ambassador program to assist employees with connection with peers and others within organization.

Professional Experience

May 2006 to September 2012

Boy Scouts of America Irving, TX

Travel Specialist

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Operational issues with travel vendors reporting and tracking service complaints, working directly with vendors to resolve Assisting with documentation and standards for booking procedures; generate and review usage reports Assisting with auditing of travel expenses and working with credit card vendors and accounting department to ensure proper reconciliation Extensive background of meeting/event experience in travel/hospitality planning and coordination of small, medium and large events.

Provides comprehensive customer support to National office, NDC, CPD, Regional offices and local councils.

Maintains Hotel negotiated rates allowing team to display and book negotiated hotel inventory, agency contracted rates and other special rates through the SABRE system.

January 2001 to March 2006

Navigant International Travel Dallas, TX

Team Leader Travel operations (virtual on-site)

Managed daily office operations, maintaining accurate records and compliance for major account.

Served as corporate liaison between agency and client.

Negotiated pricing with vendors, decreasing monthly costs by 10 percentage .

Planned, developed, organized & evaluated team to meet customer satisfaction.

Education

1995 Kingwood College Kingwood, TX

Professional Development Event Planning

1985 University of Texas Arlington, TX

31 credits Business

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