Customer Service High School

Nathan Matson

Email: ********@**************.***

Address:

City: Erie

State: PA

Zip: 16506

Country: USA

Phone: 814-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am an extremely dedicated individual with 8 years of experience in management, bartending, and serving. Over the years, I have provided outstanding service while working with every consumer class. I thrive in all atmospheres including but not limited to, fast-paced, upscale, ethnic, and full service establishments. I am exceedingly comfortable dealing with all types of people, including co-workers, towards the common goals of customer satisfaction and successful business practices.

Educational Background:

High School Dipolma from Cathedral Prep, Erie PA 1/2001 to 6/2005 (General)

High School Dipolma from Indiana University of Pennsylvania, Erie PA 1/2001 to 10/2012

Job History / Details:

Summary

I am an extremely dedicated individual with 8 years of experience in management, bartending, and serving. Over the years, I have provided outstanding service while working with every consumer class. I thrive in all atmospheres including but not limited to, fast-paced, upscale, ethnic, and full service establishments. I am exceedingly comfortable dealing with all types of people, including co-workers, towards the common goals of customer satisfaction and successful business practices.

Highlights

Supervisory skills

Point of Sale (POS) system operation

Inventory control and record keeping

Conflict resolution technique

Exemplary customer service

Full service restaurant background

Staff development talent

Strong mathematical aptitude

Mixology expert

Thrives in fast-paced environment

Experience

May 2007 to Current

Jr's On the Bay - The Sloppy Duck Saloon Erie, PA

Manager/Bartender/Server

Carefully interviewed, selected, trained and supervised staff.

Scheduled and directed staff in daily work assignments to maximize productivity.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Ensured proper cleanliness was maintained in all areas of the bar and front of house.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Worked closely with the chef and cooks to determine menu plans for special events or occasions.

Accurately balanced cash register at all times.

Set up bar for operation, obtained cash bank and stocked the service bar.

Maintained stock levels to prevent shortages of critical items.

Assessed guest demeanor and identified when to call behavior to attention of a bouncer.

Set up special events and private parties.

Conducted product inventory.

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

November 2011 to Current

St. Mary's Club Erie, PA

Bartender

Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.

Effectively handled customer complaints and special requests.

Maintained a consistent, regular attendance record.

Set up storeroom and work areas to allow easy access to stock items.

Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.

Effectively and calmly resolved situations with intoxicated guests.

Entered orders into the computer system quickly and in proper sequence.

Maintained a positive working relationship with fellow staff and management.

Accurately recorded sales, made correct change and prepared charge slips for guests.

Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.

Sliced and pitted fruit and filled ice bins with crushed or cubed ice.

January 2011 to April 2011

Senor Coyote's Cantina & Grille Erie, PA

Bartender/Server

Won ôServer of the Monthö award on two separate occasions.

Executed daily production lists and goals.

Informed patrons of establishment specialties and features.

Stocked bar with beer, wine, liquor, and related supplies.

Took beverage orders from serving staff or directly from patrons.

Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies.

Answered telephone calls and responded to inquiries.

Assisted co-workers.

Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.

Provided excellent customer service.

December 2007 to April 2008

TNS Indiana, PA

Telemarketer

Completed an average of 2-3 surveys per shift spanning from 15-45 minutes in duration

Maintained a balanced, reliable work schedule while attending class full-time

Stayed focus and determined during repetitive, monotonous shifts

Worked as a team member to give the highest level of service to customers.

April 2005 to April 2008

The Kahkwa Club Fairview, PA

Bartender/Server

Consistently provided professional, friendly and engaging service.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Effectively used items in stock to decrease waste and profit loss.

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Maintained high standards of cleanliness and sanitation.

Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.

Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.

Immediately informed supervisors of any problems or unusual situations and took appropriate action.

Completed regular bar inventories and daily requisition sheets as requested.

Maintained a positive working relationship with fellow staff and management.

Set up special events and private parties.

Upsold products when appropriate.

Education

2005 Cathedral Prep Erie, Pennsylvania

High School Diploma General

Honors & Advanced Placement courses. Class President: 2 years. GPA:3.9

Indiana University of Pennsylvania Indiana, Pennsylvania

Accounting

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