Customer Service High School

Vilas Sheldon

Email: ********@******.***

Address:

City: McAllen

State: TX

Zip: 78504

Country: USA

Phone: 956-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Recent graduate with excellent time management, problem solving skills and positive attitude. Ability to function at a high level in a wide variety of settings that is performance-driven.

Educational Background:

High School Dipolma from University of Texas Pan American, Edinburg TX 1/2001 to 7/2012 (Business Administration)

High School Dipolma from South Texas College, Edinburg TX 1/2001 to 10/2012

High School Dipolma from University of Texas Pan American, Edinburg TX 1/2001 to 10/2012

Job History / Details:

Career Focus

Recent graduate with excellent time management, problem solving skills and positive attitude. Ability to function at a high level in a wide variety of settings that is performance-driven.

Core Qualifications

Product management

Event management

Top-rated sales performance

Staff training/development

Consistently meet goals

Team leadership skills

Team Player

creative support

Excellent communication skills

Excellent research skills

Well organized

Word and PowerPoint knowledge

Quick learner

Professional demeanor

Education and Training

2003 McAllen Memorial High School McAllen, Texas

High School Diploma

2010 South Texas College McAllen, Texas

Associate of Arts Business Administration

2012 University of Texas Pan American McAllen, Texas

BBA Business Management

Accomplishments

Sales

Part of a team that exceeded sales nationally for 4th quarter in years 2009 - 2011, at Game Stop Inc.

Collaboration

Supported team-orientated goals and process, which led to greater efficiency.

Customer Service:

Ensured superior customer service by taking that extra step to please loyal customers.

Leadership

Served as key contributing member to Leadership team.

Supervision

Supervised sales team to monitor sales activity and goal achievement.

Work Experience

March 2004 to May 2012

Game Stop Inc McAllen, Texas

Senior Game Advisor

Trained, coached and mentored staff to ensure smooth adoption of new program.

Exceeded company objectives with higher results in performance.

Earned management trust by serving as key holder, responsibly opening and closing store.

Described product to customers and accurately explained details and care of merchandise.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

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