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Manager

Location:
Cave Junction, OR
Posted:
October 10, 2012

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Resume:

Chet's InformationLocation: Cave Junction, ORTitle: RetiredExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2010-11-13 Helpful Links

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CHESTER G. DAY

PO Box 2661 / 280 Dogwood Ln.,

****.*******@*****.***

OBJECTIVE:

To secure the position of Customer Service Manager / Representative for a progressive company.

SKILLS SUMMARY:

I owned my own PRINT BROKER business for five years in addition to working for an employer

Proven Service / Sales Professional

Accomplished Teacher/Speaker

Mentor / Coach

Excellent Interpersonal Skills

Broad Computer - Systems Literacy

High Ethics Level

ACCOMPLISHMENTS & EXPERIENCE:

Developed and maintained EXCEL spreadsheets for tracking the condition of Engines and engine parts shipped locally and over seas. In order to determine what actions where needed to correct any missed deliveries or damaged parts.

Assisted Customers with their concerns about their service - suggested and sold the solutions that best met the customer's needs.

Coordinated the flow of work through careful planning and established procedures to ascertain that those very procedures where, indeed, followed.

Used EXCEL spreadsheets to track production, quality and scheduling of work flow.

Used EXCEL software to produce many of our forms used in pre and post production and quality control.

Increased sales by a margin of 25%

Increased the On Time shipping ratio of products to customers through an increase in lead-time and vendor relations.

Number one in sales eight out of eighteen months, (highest in the region).

Facilitated peer training for the region

Suggested, developed and coordinated a Cross Training program resulting in the "best quality team the company ever had".

Designed a press side viewing table that saved the company $60,000.00 the first year

Supervisor /Scheduler (responsible for scheduling 550 men across 20 Presses).

WORK HISTORY:

Temporary and Part Time Positions: 8/2003 - 10/2005

Waukesha Engine Dresser, Waukesha, WI, Customer Service Rep./ Survey Specialist

Multinational Manufacturer of Engines and other instruments used in the Energy Industry.

Time Warner Cable, Milwaukee, WI, Customer Service Rep.

National Cable Television, High Speed Data and Voice over IP telephone service

SBC, Waukesha, WI, Customer Service Rep.

National Telecommunications Company, operating local and long distance, telephone and data services.

Full Time Positions:

KOHL'S Dept. Stores Menomonee Falls, WI, Loss Prevention Officer 7/2001 - 8/2003

International Mid-Range Department Store

GroundGraphics Brookfield, WI Production Coordinator 2000 - 2001

START-UP spin-off of Milwaukee Direct Marketing.

Neu Tool & Supply Inc., West Allis, WI Customer Service Rep 1999 - 2000

Wholesale seller of tools and equipment to the likes of Snap-On, Mac, MatCo, Bumper to Bumper, N A P A Auto Parts, Car Parts.

E-mail: ****.*******@*****.***

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General Magnaplate, Racine, WI Technical Sales Rep. 1998 - 1999

Multi-National supplier of coatings for metals, through ' electroplating ' and other processes.

Outlook Packaging, Oak Creek, WI Accounts Manager 1997 - 1998

Regional supplier of flexible packaging to the processed food Industry.

Paper Adventures, Milwaukee, WI Customer Service 1996 - 1997

Regional manufacturer of specialty paper products for the Crafts and Printing Industries

Office DEPOT, Brookfield, WI Business Machine Specialist 1994 - 1996

Retail outlet for office equipment, software and most office needs.

Ringier America, Brookfield, WI Pressroom Supervisor 1969 - 1991

Magazine, Catalog and Direct Marketing Printer.

Additional Temporary & Part Time Jobs: 1991 - 2005

Western Publishing, Racine, WI

Publisher of children's books

Dunn & Bradstreet Seminars

Sales and Customer Service seminars

SOFTWARE KNOWLEDGE:

MS - Office

Novelle Perfect Office

Corel DRAW

Adobe Page Maker

EDUCATION:

WAUKESHA COUNTY TECHNICAL COLLEGE Marketing - 2 years

ANTHONY ROBBINS Personal & Customer relation skills ("Top Gun" Certified)

MILWAUKEE GRAPHIC ARTS INSTITUTE Press & Pre-Press certification

UNIVERSITY OF WISCONSIN MILWAUKEE Engineering - 1 year

CERTIFIED EMT / FIREFIGHTER for the Dousman, WI Fire Department

COMMUNITY SERVICE INVOLVEMENT:

I am a former CERTIFIED EMT / FIREFIGHTER for the Dousman, WI Fire Department

ACTOR / SINGER /DANCER in theater groups when I can. My crowning moment was having to switch from Lt Harbison to Capt. Brackett and learn the part in just four weeks in the Play " SOUTH PACIFIC "

Former elementary / middle school / high school soccer coach.

Active in my church - Metrobrook - on the creative team and ' Metrocrew ' - active in ministry to men and to people out of work.



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