Chet's InformationLocation: Cave Junction, ORTitle: RetiredExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2010-11-13 Helpful Links
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CHESTER G. DAY
PO Box 2661 / 280 Dogwood Ln.,
****.*******@*****.***
OBJECTIVE:
To secure the position of Customer Service Manager / Representative for a progressive company.
SKILLS SUMMARY:
I owned my own PRINT BROKER business for five years in addition to working for an employer
Proven Service / Sales Professional
Accomplished Teacher/Speaker
Mentor / Coach
Excellent Interpersonal Skills
Broad Computer - Systems Literacy
High Ethics Level
ACCOMPLISHMENTS & EXPERIENCE:
Developed and maintained EXCEL spreadsheets for tracking the condition of Engines and engine parts shipped locally and over seas. In order to determine what actions where needed to correct any missed deliveries or damaged parts.
Assisted Customers with their concerns about their service - suggested and sold the solutions that best met the customer's needs.
Coordinated the flow of work through careful planning and established procedures to ascertain that those very procedures where, indeed, followed.
Used EXCEL spreadsheets to track production, quality and scheduling of work flow.
Used EXCEL software to produce many of our forms used in pre and post production and quality control.
Increased sales by a margin of 25%
Increased the On Time shipping ratio of products to customers through an increase in lead-time and vendor relations.
Number one in sales eight out of eighteen months, (highest in the region).
Facilitated peer training for the region
Suggested, developed and coordinated a Cross Training program resulting in the "best quality team the company ever had".
Designed a press side viewing table that saved the company $60,000.00 the first year
Supervisor /Scheduler (responsible for scheduling 550 men across 20 Presses).
WORK HISTORY:
Temporary and Part Time Positions: 8/2003 - 10/2005
Waukesha Engine Dresser, Waukesha, WI, Customer Service Rep./ Survey Specialist
Multinational Manufacturer of Engines and other instruments used in the Energy Industry.
Time Warner Cable, Milwaukee, WI, Customer Service Rep.
National Cable Television, High Speed Data and Voice over IP telephone service
SBC, Waukesha, WI, Customer Service Rep.
National Telecommunications Company, operating local and long distance, telephone and data services.
Full Time Positions:
KOHL'S Dept. Stores Menomonee Falls, WI, Loss Prevention Officer 7/2001 - 8/2003
International Mid-Range Department Store
GroundGraphics Brookfield, WI Production Coordinator 2000 - 2001
START-UP spin-off of Milwaukee Direct Marketing.
Neu Tool & Supply Inc., West Allis, WI Customer Service Rep 1999 - 2000
Wholesale seller of tools and equipment to the likes of Snap-On, Mac, MatCo, Bumper to Bumper, N A P A Auto Parts, Car Parts.
E-mail: ****.*******@*****.***
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General Magnaplate, Racine, WI Technical Sales Rep. 1998 - 1999
Multi-National supplier of coatings for metals, through ' electroplating ' and other processes.
Outlook Packaging, Oak Creek, WI Accounts Manager 1997 - 1998
Regional supplier of flexible packaging to the processed food Industry.
Paper Adventures, Milwaukee, WI Customer Service 1996 - 1997
Regional manufacturer of specialty paper products for the Crafts and Printing Industries
Office DEPOT, Brookfield, WI Business Machine Specialist 1994 - 1996
Retail outlet for office equipment, software and most office needs.
Ringier America, Brookfield, WI Pressroom Supervisor 1969 - 1991
Magazine, Catalog and Direct Marketing Printer.
Additional Temporary & Part Time Jobs: 1991 - 2005
Western Publishing, Racine, WI
Publisher of children's books
Dunn & Bradstreet Seminars
Sales and Customer Service seminars
SOFTWARE KNOWLEDGE:
MS - Office
Novelle Perfect Office
Corel DRAW
Adobe Page Maker
EDUCATION:
WAUKESHA COUNTY TECHNICAL COLLEGE Marketing - 2 years
ANTHONY ROBBINS Personal & Customer relation skills ("Top Gun" Certified)
MILWAUKEE GRAPHIC ARTS INSTITUTE Press & Pre-Press certification
UNIVERSITY OF WISCONSIN MILWAUKEE Engineering - 1 year
CERTIFIED EMT / FIREFIGHTER for the Dousman, WI Fire Department
COMMUNITY SERVICE INVOLVEMENT:
I am a former CERTIFIED EMT / FIREFIGHTER for the Dousman, WI Fire Department
ACTOR / SINGER /DANCER in theater groups when I can. My crowning moment was having to switch from Lt Harbison to Capt. Brackett and learn the part in just four weeks in the Play " SOUTH PACIFIC "
Former elementary / middle school / high school soccer coach.
Active in my church - Metrobrook - on the creative team and ' Metrocrew ' - active in ministry to men and to people out of work.