Customer Service Representative

Jennifer Zastrow

Email: ********@********-*****.***

Address:

City: Champlin

State: MN

Zip: 55316

Country: USA

Phone: 763-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. To utilize my people skills both written and orally as a Customer Service Representative.

Educational Background:

High School Dipolma from Hennipen Technology, Brooklyn Park MN 1/2001 to 6/2002 (GED)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. To utilize my people skills both written and orally as a Customer Service Representative.

Core Strengths

Cash management

Credit card processing

Strong organizational skills

Listening skills

Adaptability

Quick learner

POS systems expert

Fast learner

Trusted key holder

Exceptional communication skills

Creative problem solver

Courteous demeanor

Energetic work attitude

Opening/closing procedures

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Cashier

Achieved highest number of new credit accounts opened within one-month period.

Work Experience

September 2011 to January 2012

AAA Travel Agency St. Louis Park, Minnesota

customer service represenative

Greeted customers entering the store to ascertain what each customer wanted or needed.Directed calls to appropriate individuals and departments.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Provided an elevated customer experience to generate a loyal clientèle.

August 2008 to February 2011

Ike's Wine Spirits Brooklyn Park, Minnesota

Cashier Opener/Closer

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Replenished merchandise shelves with items from the stockroom.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

June 2007 to March 2010

Bill's Superette Champlin, Minnesota

Cashier

Routinely answered customer questions regarding merchandise and pricing.

Answered product questions with up-to-date knowledge of sales and store promotions.

Provided an elevated customer experience to generate a loyal clientèle.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Expressed appreciation and invited customers to return to the store.

Processed merchandise returns and exchanges.

Educational Background

2002 Hennipen Technology Brooklyn Park, Minnesota

GED

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