Customer Service Manager

David Najera

Email: ********@*************.***

Address:

City: Denver

State: CO

Zip: 80003

Country: USA

Phone: 303-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced supervisor/manager with strong leadership and relationship-building skills. Excellent at juggling multiple tasks and working under pressure. Experience includes restaurant, and theme parks. Experienced manager with excellent customer service and management skills. Action-oriented with strong ability to communicate effectively with employees.

Educational Background:

High School Dipolma from University of Colorado Boulder, Boulder CO 1/2001 to 8/2012 (Business Management)

Job History / Details:

Professional Summary

Experienced supervisor/manager with strong leadership and relationship-building skills. Excellent at juggling multiple tasks and working under pressure. Experience includes restaurant, and theme parks. Experienced manager with excellent customer service and management skills. Action-oriented with strong ability to communicate effectively with employees.

Core Qualifications

Cooking (grill, fryers, ovens)

Managing

Verifying cash drawers

Food Ordering

Making Schedules

Manage 4 Locations

Serve Safe Certified

TIPS Certified (Beer Training)

Management (4 Years, 40 Employees)

Tracking Cost of Sales

Manage Food Court and other locations with revenue over $2 Million yearly.

Experience

March 2006 to October 2012

Elitch Gardens Denver, Colorado

Senior Area Supervisor (Foods)

Most Popular theme park in Colorado. Has an attendance on average of 3000 people daily. Achieved revenue of over $2 Million by adding new ideas and restaurants .Implemented team building tools which resulted in a higher employee retention rate. Provided on-site training.Worked directly with Foods Manager and Revenue Director.Effectively controlled ordering of food into the restaurant from the warehouse.

Education

2012 University of Colorado Boulder Boulder, Colorado

Bachelor In Progress Business Management

High school diploma: Pomona High School. Ranked in the top 50 students of the graduating class.

Currently enrolled in the Leeds Business School at the University of Colorado Boulder.

Major in Management/ Minor in Marketing

Related coursework: Finance, Statistics, Accounting Microeconomics, Macroeconomics, Retail Marketing, Human Resources, and Employee Relations.

Professional Affiliations

Member of Diverse Scholars Program (DSP) at CU Boulder (2010- Present)

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