Manager Customer Service

Faustino Iniguez

Email: ********@**-*******.***

Address:

City: Northbrook

State: IL

Zip: 60062

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Work with people that want to get developed and trained into management.

Educational Background:

High School Dipolma from West Wood College, Chicago IL 1/2001 to 8/2012 (Information Technology)

Job History / Details:

Summary

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Work with people that want to get developed and trained into management.

Highlights

Natural leader

Strong work ethic

Supervisory skills

Point of Sale (POS) system operation

Bilingual in English and Spanish

Passion for customer satisfaction

Food service background

Proven cost-control expert

Staff development talent

Inventory control and record keeping

Conflict resolution techniques

Fork lift experience and licensed

Food service certified

Alcoholic beverage license to sell

5 years management experience

people trainer and development

Accomplishments

Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

Efficiently operated two high volume restaurants with a combined staff of 43 culinary and restaurant professionals.

Experience

March 2007 to Current

Chipotle Mexican Grill Deerfield, IL

General Apprentice Manager

Carefully interviewed, selected, trained and supervised staff.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Correctly calculated inventory and ordered appropriate supplies.

Developed and maintained exceptional customer service standards.

Ensured proper cleanliness was maintained in all areas of the restaurantPromoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

Counseled and disciplined staff when necessary.

Consistently obtained highest rating from the county health department.

March 2008 to March 2009

Newly Weds Food Inc. Chicago, IL

Fork lift driver

-Fork lift driver with licensed experience.

-Cleaning the machines and maintaining them for more operation.

Education

2012 West Wood College Chicago, IL

Associate in information Technology Information Technology

-Basic Windows software updates

-Windows office

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